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Isen 350 exam 1 bennett - Study guides, Class notes & Summaries

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ISEN 350 Exam 1 Bennett Questions & Answers 2024 Popular

  • ISEN 350 Exam 1 Bennett Questions & Answers 2024

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    • ISEN 350 Exam 1 Bennett Questions & Answers 2024 Dimensions of Quality - ANSWER-Performance Reliability Durability Serviceability Aesthetics Features Perceived Quality Conformance to Standards 3 additions to 8 dimensions of quality for service organizations - ANSWER-Responsiveness Professionalism Attentiveness Definition of Quality - ANSWER-Fitness for use - Quality of design - Quality of conformance Quality is inversely proportional to variability CTQ - ANSWER-Critical...
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