Mssc 346 chapter 9 2024 - Study guides, Class notes & Summaries
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MSSC 346 Chapter 9 - Management Of Quality Accurate 100%
- Exam (elaborations) • 4 pages • 2024
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Quality - ANSWERThe ability of a product or service to consistently meet or exceed customer expectations 
 
Benefits of Good Quality - ANSWEREnhanced reputation for quality 
Ability to command premium prices 
Increased market share 
Greater customer loyalty 
Lower liability costs 
Fewer production or service problems 
Lower production costs 
Higher profits 
 
The Consequences of Poor Quality - ANSWERLoss of business 
Liability 
Productivity 
Costs 
 
Appraisal Costs - ANSWERCosts of activities d...
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