Mssc stuvia Study guides, Class notes & Summaries

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1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental -ANSWER External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. -ANSWER customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal d...

What happens when you eliminate quality variances? - ANSWERYou Improved process quality. Spreadsheets are used to perform calculations in ____. - ANSWERRows and columns Spreadsheets are used to form ___. - ANSWERgraphs To make sure the appropriate parties are notified, use a __________. - ANSWERPredetermined distribution list First piece inspection is required for __________. - ANSWERDocumenting repeatable setups To identify and eliminate waste activities proves a company is opera...

What are the fourteen Subindustries of Manufacturing -ASWER Chemicals Computers & Electronic Products Electrical Equipment & Appliances Food & Beverage Furniture Machinery Nonmetallic Minerals Petroleum & Coal Products Plastics & Rubber Production Primary and Fabricated Metals Printing Textile, Textile Products, Apparel & Leather Transportation Equipment Wood & Paper Moving and storage of materials is the concentration known as: -ASWER logistics and inventory control Apprentic...

The major responsibility of the president or general manager is to __________. - ANSWERSet the vision and create a plan What historic event / period marked the beginning of the manufacturing boom in the mid-to-late 18th century (1700s)? - ANSWERIndustrial Revolution In the late 20th century (1900s), two major developments impacted advanced manufacturing: quality/productivity tools AND __________. - ANSWERcomputers Many of the products that we eat and drink are advanced manufactured prod...

An ____ is a plot of the data samples over time (a time series plot) - ANSWERControl Chart The ___ chart plots the average value of each subgroup - ANSWERX-Bar ___ data can be gathered by answering one true or false questions - ANSWERNumerical Data The advantage of __ is that they are easy to use and very low in cost - ANSWERcheck sheets An example of a chart used for attribute data is the - ANSWERP Chart Given a control chart that has 8 data points in the same direction the statu...

1. An_________ customer is a person or organization that receives services or products in exchange for compensation. a) Internal b) External c) In-house d) Departmental - Answer External 2. Improving external customer satisfaction is the main objective of __________. a) Customer service department. b) Retired employees c) Maintenance departments d) HR departments. - Answer customer service 3. Vendors could be considered what type of customer? a) Main b) Substantial c) Internal ...

Regulations must always be followed when cleaning up _______________. - Answer small amounts of asbestos A cope of the relevant OSHA standard must be available to workers who attend - Answer Osha required training An employee that is promoted __________. - Answer Usually receives additional training for the new position In manufacturing, changes to processes, equipment and people are the largest drives of - Answer training In today's competitive markets, processes and people are con...