Nrf customer service test Study guides, Class notes & Summaries

NRF Customer service exam latest guide 2024/2025;consisting of questions and answers that will appear on the test.(100% solved) A good reason for creating an opening for discussion is to: • Break down the customer's sales resistance • Convince the customer how much you know about the product • Get to know what the customer wants Ans- Get to know what the customer wants Which of the following are appropriate reasons for following up with a customer? • You are curious whet...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

When balancing service between phone customers and those you may already be helping in the store, you should: • a) Excuse yourself courteously from your in-store customer saying that you'll be right back and answer the phone • b) Move your in-store customer over by the phone and help both customers at the same time • c) Tell your in-store customer that you need to get the phone and she should look around for awhile - a) Excuse yourself courteously from your in-store customer saying ...

NRF Customer Service Test Questions and Answers All Correct comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing manufacturer - Answer-produces the products e-commerce - Answer-the buying and selling of goods over the internet retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. gross domestic product - Answer-monetary value of all the fin...

NRF Customer Service Test Questions and Answers All C comparison shopper - Answer-the customer who spends time searching for the best price or deal on the item they are purchasing manufacturer - Answer-produces the products e-commerce - Answer-the buying and selling of goods over the internet retailing - Answer-No matter what format it takes, retailing is the method by which consumers acquire products and services. gross domestic product - Answer-monetary value of all the finished...

NRF Customer service 4 Test Questions with Answers All Correct Your business card or the sales receipt is a good place to make notes for a customer regarding: • Your work schedule so the customer can contact you in the future • The date a special order is due • An upcoming sale • All of the above - Answer-All of the above Customer complaints should be welcomed because they provide an opportunity to: • Do something different for a change • Get customers back to the st...

NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS NRF CUSTOMER SERVICE – NEW WITH COMPLETE SOLUTIONS Horizon electronics is launching a new ali-in-one product. The product can be used to play music, watch movies, check email, and make phone calls. Because there are so many features, you know there will be many questions. Your company is advertising a sale on the product, hoping that customers will buy it from your store rather th...