Onboard service ssg exam - Study guides, Class notes & Summaries

_ is what we are, ___ is what we do - ANSWER Safety; Service What should FAs refrain from using during service so as not to disturb passengers? - ANSWER FA call button During flight, NEVER dispose of liquids where? - ANSWER Lav toilets, sinks, and galley drains How do you make a Cape Cod Cocktail? - ANSWER Vodka & cranapple juice

_______ is what we are, _______ is what we do - ANSWER Safety service We never use these to dispose of liquids - ANSWER Toilet sinks galley drains Ingredients for a Cape Cod - ANSWER Vodka cranapple Manager of Onboard services: Delta and American - ANSWER Raili Edwards Manager of Onboard services: United and Alaska - ANSWER Julian Jenkins

Safety; service - ANSWER "_____ is what we are, _____ is what we do." FA call button - ANSWER Flight attendants should refrain from using the _____ during service so as not to disturb passengers toilets; sinks; galley drains - ANSWER We never use these to dispose of liquids during the flight. _____, _____, _____.

Will American Customer Experience Auditors announce themselves? - ANSWER Auditors will not announce themselves to the flight crew. What will auditors observe? - ANSWER Auditors will give IF management feedback regarding FA's customer interaction during all announcements, phases of flight, and professional image. The Mophie case should be turned on when the device is at _____ battery life. - ANSWER 25%