Ryanair sales service - Study guides, Class notes & Summaries

Ryanair sales + service exam revision

RYANAIR CASE ANALYSIS. EXECUTIVE SUMMARY RYANAIR CASE ANALYSIS 2 The purpose of this case study is to provide an analysis on Ryanair’s position and strategy in the airline industry. Potential problems such as increased competition, changes in legislation, controversial ancillary revenue, poor customer service, ethical dilemmas, and how they impact Ryanair’s future strategy and success are examined. Porter’s five forces model and managerial frameworks including the resource-based, ...

RYANAIR CASE ANALYSIS. EXECUTIVE SUMMARY RYANAIR CASE ANALYSIS 2 The purpose of this case study is to provide an analysis on Ryanair’s position and strategy in the airline industry. Potential problems such as increased competition, changes in legislation, controversial ancillary revenue, poor customer service, ethical dilemmas, and how they impact Ryanair’s future strategy and success are examined. Porter’s five forces model and managerial frameworks including the resource-based, in...

Ways to attract customers' attention - Answer catalogues, PA's, trolley display Setting up your trolley - Answer time of day, eye-catching + attractive, customer profile, safety Preparing PA's - Answer average attention for listening: 19 SECS , keep it SHORT + EFFECTIVE, make it PERSONAL, TONE of voice, COMBINE (product display), use POSITIVE WORDS, be HONEST, PASSENGER PROFILE + SEASON Where to get product info from - Answer inflight catalogues, ecrew (website), crew communi...

Ryanair Initial topic 2Questions and Answers Solved Correctly What is the CC chain of command based on? Seniority What is the primary role of CC? Safety of passengers, crew & aircraft How many hours before duty should you stop consuming alcohol? 8 hours Which organization is responsible for surveillance and oversight of training & operation standards in Ireland? IAA What should CC cover in there 30 second review? Emergency safety procedures How often should CC call the flight deck in order ...

RYANAIR SALES + SERVICE Ways to attract customers' attention - Answer- catalogues, PA's, trolley display Setting up your trolley - Answer- time of day, eye-catching + attractive, customer profile, safety Preparing PA's - Answer- average attention for listening: 19 SECS , keep it SHORT + EFFECTIVE, make it PERSONAL, TONE of voice, COMBINE (product display), use POSITIVE WORDS, be HONEST, PASSENGER PROFILE + SEASON Where to get product info from - Answer- inflight catalogues...

What structure for Ethical considerations? Tucker's 5 Questions What structure for deciding strategy on public sector projects Public Sector Portfolio Matrix ACCA - 5 Skills? Commercial Acumen -Judgement - Awareness Analysis -Investigate -Enquire -Consider Communication -Inform -Persuade -Clarify Evaluation -Assess -Estimate -Appraise Scepticim -Probe -Question -Challange What model for environmental? PESTEL 5 Forces National What model for competitiveness? ...

MAC3761 - Selected Accounting & Financial Management Techniques-study-summary-notes. TOPIC 1 Cost Objects A cost object is any activity for which a separate measurement of costs is desired. In other words, if the users of accounting information want to know the cost of something, this something is called a cost object. Examples of cost objects include the cost of a product, the cost of rendering a service to a bank customer or hospital patient, the cost of operating a particular department...

RYANAIR CASE ANALYSIS-Global Environment of Management. EXECUTIVE SUMMARY RYANAIR CASE ANALYSIS 2 The purpose of this case study is to provide an analysis on Ryanair’s position and strategy in the airline industry. Potential problems such as increased competition, changes in legislation, controversial ancillary revenue, poor customer service, ethical dilemmas, and how they impact Ryanair’s future strategy and success are examined. Porter’s five forces model and managerial frameworks...