Servicenow system adminis Study guides, Class notes & Summaries

ServiceNow System Administrator (CSA) Tests – Questions With Complete Solutions

ServiceNow System Administrator Graded A+ Can you have a work request and work request item at the same time? Yes, RQT#, RITM# are generated simultaneously What is dot-walking? can get information from a series of referenced fields from different tables Define Semaphores? controls number of user transactions that can run parallel at same time When an event occurs, where is it logged? Event Log Are variables in the Service Catalog global by default? Service catalog variables are flagg...

What provides a guide for moving data from import sets? - Answer-transform map How do you change the sort sequence of fields or task? - Answer-modify the order field Tables and Fields can be viewed and manipulated where? - Answer-Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? - Answer-Draft Review Publish What are the 3 basic components of Workflow? - Answer-Approvals Notifications Task How do you modify or create workflow? - Answer-Utili...

(Rome) How can you measure and track article views, page views, and searches performed by unauthenticated users? By collecting knowledge usage metrics Answer By collecting knowledge usage metrics What are the steps for applying an update set to an instance? Answer ◉Preview ◉Commit ◉Retrieve Who can add or remove widgets in a dashboard? Answer ◉Users with edit access to the dashboard, ◉Dashboard owner ◉Users with dashboard_admin role What is created by default when you ...

ServiceNow System Administration Certification Rated A+ What is the function of the application navigator? ️Provides links to all applications and modules What is the type filter text? ️Used to search through applications and modules What does the power edge provide? ️- Show or hide the application navigator or the banner frame - Split the screen (content frame) vertically or horizontally -Create and manage bookmarks What is the name of the search engine used by ServiceNow? ️Zing...

ServiceNow System Administrator Certification trial questions and answers guide How can Workflows be started? - - Schedule or SLA Launch - Execute on a table interaction (conditions are met) - Invoke from a Script Include or Business Rule - Click Start on the Workflow canvas - Associate with a Catalog Item in Service Catalog - Call a Workflow from a Workflow When should a workflow be used? - - To automate a repeatable process - To automate a multi-step process - When a standard resp...

ServiceNow System Administrator Review - Module 5 Rated A+ What is a rule that applies to a form to dynamically change form information or the form itself? (Alternative to client scripts, run on client side/browser) UI Policy How do you apply a UI policy to all views? set global to true You can set UI Policy on fields on a form to: Optional/mandatory, hidden/visible, editable/read only What enables admins to set mandatory and read only states for fields and can be used to enforce data ...

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What provides a guide for moving data from import sets? Answer transform map How do you change the sort sequence of fields or task? Answer modify the order field Tables and Fields can be viewed and manipulated where? Answer Record List Form Tables and Columns What is the sequencing of publishing a Knowledge Article? Answer Draft Review Publish What are the 3 basic components of Workflow? Answer Approvals Notifications Task How do you modify or create workflow? Answer Utilize...

What are the four areas of the primary UI? Banner Frame, Edge, Application Navigator and Content Frame What runs across the top of every page and contains a logo and global navigational controls? The Banner Frame What allows you to create and customize bookmarks, toggle screen views, display tagged documents, and view a live feed flyout? The Edge What provides links to all application menus and modules? The Application Navigator What displays information such as lists, forms, homepages, k...