OHANANCIETA

Service Recovery - ANSWEROccurs when a patient has an issue, you 1. Listen to the patient 2.Assure them that you will relay that message 3. Report issue to Nurse or higher level personale 4. Follow up with patient 5.Then Follow up with the patient later to make sure that their issue was taken care of. Service Standards Phone etiqutte - ANSWER"Never say "I don't know" and never put someone on hold for more than 30 seconds. Service Standards Directions - ANSWER"No Point" policy...

What is a Pre-Rotational Shift timesheet? - ANSWERDocumentation of Scholar's hours for shifts done prior to start of rotation

Protected health information, any health-related information that can be related to a specific person. - ANSWERWhat is PHI? written (patient charts, labs, etc.) , electronic (electronic medical records) , oral (verbal communication) - ANSWERTypes of PHI Patients name and address, date of birth, social security number, medical / prescription drug histories, etc. - ANSWERExamples of PHI gown, mask, goggles, gloves - ANSWERSequence for putting on PPE true - ANSWERWhen performing a log r...

incident - ANSWERan unexpected or unanticipated event that needs to be reported to the participant site and COPE Health Solutions What do you do if an incident occurs and a participant is involved or a witness, s/he must do the following - ANSWER1. tell the charge nurse of the unit where you are working 2. page cope health solutions at (888) 248-2914 If a participant is injured while on shift what should s/he must do the following - ANSWER1. tell the charge nurse immediately 2. get trea...

What does the Scholar uniform consist of? -ANSWER 1. Blue polo shirt 2. Khaki pants 3. Name tag 4. Black pen 5. White Non canvas tennis shoes What does Fowler's. semi-Fowler's, and High-Fowler's positions refer to? -ANSWER Fowler's: Patient lying in bed in a supine position with the head of the bed elevated to 45-60º Semi-Fowler's: Head of the bed elevated to 30º High-Fowler's: Head of of the bed elevated to 90º Describe the log-roll technique. -ANSWER 1. Ensure the bed is f...

ceo of cope health scholars -ANSWER Allen Miller Vp of cope health scholars -ANSWER dawn h. johnson director of cope health scholars -ANSWER alice tomuta regional manager of cope health scholars -ANSWER kelly ochoa program manager of cope health scholars -ANSWER gurpreet kaur president/ceo of hoag -ANSWER Robert Braithwaite chief nursing officer of hoag -ANSWER rick martin directory of volunteer services at hoag -ANSWER sherry sumner to receive a certification from this c...

What does a uniform consist of? - ANSWERtucked polo shirt, khaki pants, ID, white tennis shoes, black pen, opt. black/brown belt What is the latest date that participants can reschedule their shifts? Add additional shifts? - ANSWERthe 25th of the month before the shifts begin; after the 25th until the end of the month How can a participant reschedule a shift? How often? - ANSWERe-mail the DC at least 48 hours before with: date and time of shift to be rescheduled, reason, requested replacem...

INFECTION PREVENTION (MODULE 12) -ANSWER True or False? Scholars may not enter Contact PLUS isolation rooms? -ANSWER False What does HAI stand for? define HAI -ANSWER stands for Hospital Associated Infection. leading cause of death in US HAI is an infection that is transmitted in a healthcare or hospital setting from delivering care What are 4 examples of multi-drug resistant organisms? aka antibiotic resistant -ANSWER 1) methicillin-resistant staphylococcus Aerus (MRSA) 2) Vanc...

Teamwork -Define -ANSWER - Ability to work towards a common vision - Ability to direct individual accomplishments toward organizational objectives Scope of Practice -Define -ANSWER The duties or services that a particular health care practitioner is authorized to perform (Limited based on education, clinical experiences, and verification of competency) What is the Scope of Practice for a Health Scholar? -ANSWER DO: - Assist the nurse in transporting, repositioning, or toileting task...

What is the term used to describe the entrance of foreign material into the larynx and lower respiratory tract? -ANSWER aspiration What is the normal heart rate or pulse for an adult? -ANSWER 60-100 beats per minute . What are 4 Signs of Fainting? -ANSWER 1. hot dizzy clammy 2. loss of vision of hearing 3. nausea . Where do you palpate the pulse on an infant, child, and adult? -ANSWER Infant: brachial Child: carotid Adult: carotid . Name 5 arteries in the human body where a puls...