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Zendesk Sandbox : A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance : Anyone can see your help center and submit requests. You have two options for setup of users: registered (verified) and non registered When and agent leaves you can reassign their tickets two ways : 1. Manually...

What is a web widget? : The web widget is a seperate application that you can add to your website or help center. It allows support features to be embedded. If multiple components are enabled for the web widget, components are presented to end users in a specific sequence, at different times, rather than all at once. What are the different ways your customers can get help from the Web Widget? : 1. Guide- Customers can search Help Center articles for immediate self-service 2. Support- C...

What's the difference between a trigger and an automation? : Triggers are event-based. Automations are time-based. What does this trigger do? Meet ALL: Org I is IViv Vegan Type I is I incident Meet ANY: Ticket I is I created Ticket I is I updated Actions: 2 | P a g e Notify target I Account Manager "You received this either because your client has created a ticket or their ticket has been updated {{nt_formatted}}" : This trigger i

Any question regarding legality of a player's equipment: a. Shall be resolved by the player's respective head coach. b. Shall be resolved by the concurrence of both head coaches. c. Shall be resolved by the umpire-in-chief. d. Shall be resolved by the concurrence of the opposing head coach and the umpire-inchief. : c. Shall be resolved by the umpire-in-chief. Ref 1-5-10 Bats that are not made of a single piece of wood: 2 | P a g e a. Are always legal. b. Shall meet the BESR perform...

How do winter monsoons differ from summer monsoons? : Winter monsoons bring dry air to India, while summer monsoons bring rain. How was Aryan society organized? : Aryan society was organized by a caste system in which people were grouped into different classes. When did the Indus valley civilizations begin to decline? : Around 2000 B.C. What may have caused the decline of Indus valley civilizations around 2000 B.C.? : climate change or earthquakes What was the effect of the decline? 2...

On a free throw, the ball becomes live when: : The ball is at the disposal of the free thrower. The ball is awarded out of bounds for: : All of the above. It is a player technical foul to: : All of the above. A bench technical foul is charged to: : The offender and indirect to the head coach. A designated throw-in spot behind the backboard shall be made from: : The nearer free-throw lane line extended. 2 | P a g e When a player catches the ball with both feet on the floor and one foo...

When one variable causes change in another, we call the first variable the ___________________ variable*. The affected variable is called the _______________ variable*. : When one variable causes change in another, we call the first variable the explanatory variable*. The affected variable is called the response variable*. In a randomized experiment, the researcher manipulates values of the explanatory variable and measures the resulting changes in the response variable. The differe...

Given the following set of numbers: 3.3, -2.3, -16, 25. What are the square roots of the whole number? A. +/- 2.3 B. +/- 3.3 C. +/- 4 D. +/- 5 : D. +/- 5 Given the following set of numbers: 10, 2.5, -4, -4.5, 5. What is the sum when adding together only the whole numbers? A. 5.5 B. 11 C. 12.5 D. 15 : D. 15 2 | P a g e Given the following expression: 4 + 7 × (6 - 3)2. What is the answer using proper order of operations

Given the following set of numbers: 3.3, -2.3, -16, 25. What are the square roots of the whole number? A. +/- 2.3 B. +/- 3.3 C. +/- 4 D. +/- 5 : D. +/- 5 Composite Number : A number with more factors that just one and itself. Equivalent Fractions : Different fractions that represent the same value. X-Axis 2 | P a g e : The horizontal line that passes through the origin on a coordinate plane. Qualitative Data : Non-numeric information based on some quality or characteristic. No ...

Define Mode : The value that occurs most often in a data set The Mean of a data set represents the? : Average Median of a data set : The middle value of the data set What are the two types of variables : 1) Quantitative Variable 2) Categorical Variable Quantitative variable : Quantitative variable - a variable that takes a numerical value that can be counted or measured. Examples: height, weight, age, cholesterol level, exam scores 2 | P a g e Categorical variable : Categorical v...