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ITIL 4 FOUNDATION QUESTIONS AND ANSWERS governance ANSWER the means by which an organization is directed and controlled service management ANSWER A set of specialized organizational capabilities for providing value to customers in the form of services value ANSWER the perceived benefits, usefulness, and importance of something Who determines the perceived value? ANSWER the RECIPIENT value is objective ANSWER False organization ANSWER a person or a group of peo...

ITIL 4 FOUNDATION PRACTICE EXAM WITH ANSWERS Which practice includes the classification and ownership of queries and requests from users? A. Service desk B. Incident management C. Change control D. Service level management ANSWER A. "Service desks provide a clear path for users to report issues, queries, and requests, and have them acknowledged, classified, owned, and actioned" Rationals: B. Incorrect. The 'incident management' practice deals only with incidents,...

ITIL FOUNDATION 4 PRACTICE EXAM AND ANSWERS What is the effect of increased automation on the 'service desk' practice? ANSWER Greater ability to focus on customer experience when personal contact is needed Which term describes the functionality offered by a service? ANSWER Utility Which is the purpose of the 'monitoring and event management' practice? ANSWER To systematically observe services and service components, and record and report selected changes of state ...

ITIL 4 EXAM WITH CORRECT QUESTIONS AND ANSWERS Service Management ANSWER A set of specialized organizational capabilities for enabling value for customers in the form of services Service Management ANSWER A set of specialized organizational capabilities for enabling value for customers in the form of services Output ANSWER Tangible or intangible deliverable of an activity Outcome ANSWER Result for a stakeholder produced by one or more outputs. Cost ANSWER Amount ...

ITIL 4 FOUNDATION INTRODUCTION WITH CORRECT ANSWERS Identify the missing word in the following sentence. ITIL, the most widely accepted approach to IT service management in the world, is developed, managed and operated by the [?] organization. —(ISC)² —ANXELOS —CompTIA —ISACA ANSWER ANXELOS is a joint venture set up in 2014 by the Government of the United Kingdom and Capita, to develop, manage and operate qualifications in best practice such as ITIL. ...

PROPERTY AND CASUALTY EXAM WITH CORRECT ANSWERS Bailee ANSWER An individual or organization who has taken into its care, custody, and/or control the property of another for servicing, repair, or storage Hazard ANSWER Something that increases the chance or likelihood of a loss occuring. (physical or moral or morale) Market Value ANSWER A property policy provision that changes the valuation method otherwise applicable (ACV or RV) to a valuation method that allows reimburs...

PROPERTY AND CASUALTY CHAPTER 1 WITH ANSWERS

PROPERTY AND CASUALTY INSURANCE STUDY TEST WITH ANSWERS

PROPERTY AND CASUALTY INSURANCE FINAL EXAM AND ANSWERS

TEXAS PROPERTY AND CASUALTY LICENSE REVIEWED EXAM