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Competency 1 - Quality Management Methods – Chapters 5&6 1. Describe total quality management philosophy. TQM philosophy focuses on identifying the root causes of quality problems. It is an ongoing and never-ending improvement with the goal of meeting customer satisfaction. Customer focus, continuous improvement, employee empowerment, use of quality tools, product design, process management, and managing supplier quality Customer focus – Goal is to identify and meet customer needs Contin...

I. Quality Management Methods (Chapters 5 & 6) Chapter 5 1. What is the total quality management philosophy? (Chapter Topic & Page Number: The Philosophy of TQM, 143-154; see also Table 5.3) a. It is a philosophy of total integration of the business to achieve the required result. 2. What are the five definitions of quality? (Chapter Topic & Page Number: Defining Quality, 135-136) a. Conformance to specifications – How well a product/service meet targets and tolerances defined by its...

Total Quality Management (TQM) Philosophy - 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its necessities. Six Sigma - A disciplined, data-driven approach and methodolog...

Which definition is used for quality, evaluates how well a product performs its intended function? - Fitness for use 14 points for quality improvement - Which total quality management (TQM) process was developed to stress management's responsibility for quality? ISO 9000 - Set of international standards on quality management and quality assurance, critical to international business -TQM process consists of 13 published standards and guidelines -Like when joint commission shows up at the h...

Which definition used for quality evaluates how well a product performs its intended function? Fitness for use Support services Value for price paid Psychological criteria - Fitness for use Which total quality management (TQM) process was developed to stress management's responsibility for quality? Statistical quality control charts Fitness quality for use 14 points for quality improvement Product design quality - 14 points for quality improvement Which total quality management (TQM...

Combining C215 Study Guides Objective Assessment Prep Guide & Terminologies Total Quality Management (TQM) Philosophy - 1. customer focus 2. continuous improvement 3. employee empowerment 4. use of quality tools 5. product design 6. process management 7. managing supplier quality Process Capability Index (Cpk) - Basic function of Six Sigma. Measures the process potential and performance of processes. The higher the range of Cpk, the improved is the ability of the process to complete its ...

Advertising revenue model - Provides users with information on services and products and provides an opportunity for suppliers to advertise Affiliate revenue model - Companies receive a referral fee for directing business to an affiliate Appraisal cost - The cost associated with uncovering defects Automated order entry systems - A method using telephone models to send digital orders to suppliers. Backwards integration - Owning or controlling sources of raw materials and components. Benchmar...

Based on the results from your Objective Assessment Coaching Report, the C215 Course Instructor Team has developed the following study plan for you. This will assist you in reinforcing Operations Management concepts relative to the Objective Assessment. Fill out this study plan in its entirety by responding to each question using the Wiley Plus e-Textbook. Once complete, schedule an appointment with your course instructor. You and your Course Instructor will review your results, answer any ...

Total Quality Management (TQM) - A philosophy that focuses on the root causes of quality issues and correcting them before they become issues, expecting to deliver products that meet customer expectations and continuously improve on them. Conformance to specifications - How well a product or service meets the targets and tolerances determined by its designers. Fitness for use - A definition of quality that evaluates how well the product performs for its intended use. Value for price paid - Qu...

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