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WGU C208 Change Management and Innovation Latest Update
Subculture A group of people with a culture which is different from the larger culture 
to which they belong. 
Change Curve Model A change process model that explores how individuals 
manage personal change. 
Leadership The process by which one person influences the thoughts, attitudes, 
and behaviors of others. 
Organizational change The act or fact of making an organization something 
different from what it
- Exam (elaborations)
- • 9 pages •
Subculture A group of people with a culture which is different from the larger culture 
to which they belong. 
Change Curve Model A change process model that explores how individuals 
manage personal change. 
Leadership The process by which one person influences the thoughts, attitudes, 
and behaviors of others. 
Organizational change The act or fact of making an organization something 
different from what it
WGU C208 Change Management and Innovation - preassessment Questions and Answers Graded A+
Which three individuals within an organization could play the role of change agent ceo 
consultant 
employee 
Which of the eight steps described by Kotter is the first step a change leader takes when 
implementing a change Establishing a sense of urgency 
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) 
to 5 (latest stage) knowledge 
persuasion 
decision 
implementation 
confirmation 
The head of human resources of a large company is considerin...
- Exam (elaborations)
- • 9 pages •
Which three individuals within an organization could play the role of change agent ceo 
consultant 
employee 
Which of the eight steps described by Kotter is the first step a change leader takes when 
implementing a change Establishing a sense of urgency 
Place the stages of Everett Roger's Diffusion of Innovation model in order from 1 (earliest stage) 
to 5 (latest stage) knowledge 
persuasion 
decision 
implementation 
confirmation 
The head of human resources of a large company is considerin...
WGU c208 Change Management and Innovation - C208 assessment v2 Already Passed
Which stage in Kurt Lewin's change model involves changes being institutionalized in the 
corporate culture? Refreezing 
Which of the following does not characterize the management style known as empowerment? 
Reliance on hierarchy 
What is the first step in John Kotter's eight-step process for transformational change? 
Establish a sense of urgency 
Which of the following is not an explanation for why people resist change at work? 
Management has explained and demonstrated the need for change....
- Exam (elaborations)
- • 6 pages •
Which stage in Kurt Lewin's change model involves changes being institutionalized in the 
corporate culture? Refreezing 
Which of the following does not characterize the management style known as empowerment? 
Reliance on hierarchy 
What is the first step in John Kotter's eight-step process for transformational change? 
Establish a sense of urgency 
Which of the following is not an explanation for why people resist change at work? 
Management has explained and demonstrated the need for change....
WGU C202 Pre-Assessment - Managing Human Capital Already Passed
Which situation is an example of a managerial ethical dilemma? Being asked to directly 
supervise a family member 
A human resource manual specifies that employees cannot be terminated or punished for 
refusing to follow an illegal request made by a supervisor. 
Which standard is being applied to resolve this ethical dilemma? Rights Standard 
What is the goal of affirmative action? By seeking to remedy past practices that innately 
caused an adverse effect on applicants 
A female employer is acc...
- Exam (elaborations)
- • 14 pages •
Which situation is an example of a managerial ethical dilemma? Being asked to directly 
supervise a family member 
A human resource manual specifies that employees cannot be terminated or punished for 
refusing to follow an illegal request made by a supervisor. 
Which standard is being applied to resolve this ethical dilemma? Rights Standard 
What is the goal of affirmative action? By seeking to remedy past practices that innately 
caused an adverse effect on applicants 
A female employer is acc...
WGU C202 Managing Human Capital Rated A+
Direct financial compensation compensation received in the form of salary, wages, 
commissions, stock options or bonuses 
indirect financial compensation all the tangible and financially valued rewards that are not 
included in direct compensation including free meals, vacation time and health insurance 
nonfinancial compensation rewards and incentives given to employees that aren't financial 
in nature 
base pay reflects the size and scope of an employee's responsibilities 
severance p
- Exam (elaborations)
- • 53 pages •
Direct financial compensation compensation received in the form of salary, wages, 
commissions, stock options or bonuses 
indirect financial compensation all the tangible and financially valued rewards that are not 
included in direct compensation including free meals, vacation time and health insurance 
nonfinancial compensation rewards and incentives given to employees that aren't financial 
in nature 
base pay reflects the size and scope of an employee's responsibilities 
severance p
WGU C202 Managing Human Capital Latest Rated A+
Human Resource Strategy Links the entire human resource function with the firm's 
business strategy. 
Business Strategy Defines how the firm will compete in its marketplace. 
Total Rewards The sum of all rewards employees receives in exchange for their time, 
efforts, and performance. 
The combined intrinsic and extrinsic rewards of a job. 
Employee Handbooks Pr
- Exam (elaborations)
- • 28 pages •
Human Resource Strategy Links the entire human resource function with the firm's 
business strategy. 
Business Strategy Defines how the firm will compete in its marketplace. 
Total Rewards The sum of all rewards employees receives in exchange for their time, 
efforts, and performance. 
The combined intrinsic and extrinsic rewards of a job. 
Employee Handbooks Pr
WGU C202 Managing Human Capital - based off the study guide ~ rated A
What does Policies do? They are "what we do" 
What are mandatory benefits? By law they are offered from the employer. 
ex. Worker's Compensation, COBRA, Social Security 
Vietnam Era Veterans Readjustment Assistance Act of 1978 Prohibits discrimination against 
veterans that are returning back from deployment, including Vietnam era, disabled, and active 
duty. 
What are Procedures? They are "how we do it" 
Explain why employee handbooks protect both the employer and employee? Documents 
all ...
- Exam (elaborations)
- • 19 pages •
What does Policies do? They are "what we do" 
What are mandatory benefits? By law they are offered from the employer. 
ex. Worker's Compensation, COBRA, Social Security 
Vietnam Era Veterans Readjustment Assistance Act of 1978 Prohibits discrimination against 
veterans that are returning back from deployment, including Vietnam era, disabled, and active 
duty. 
What are Procedures? They are "how we do it" 
Explain why employee handbooks protect both the employer and employee? Documents 
all ...
WGU C202 Know to Pass Questions and Answers Graded A+
HRM supports the organization by creating a system that 1. acquires, motivated, manages, 
develops, & retains talent. 
2. Improve efficiency and contribute to revenue growth. 
3. Complies with legal requirements and limits risk. 
What are 4 organizational risk? 1. Strategic 
2. Operational 
3. Financial 
4. Compliance 
HRM's 6 Primary Functions that is used to support organizational leaders. 1. Staffing 
2. Performance Management 
3. Training & Development 
4. Health & Safety 
5. Employment-Rel...
- Exam (elaborations)
- • 18 pages •
HRM supports the organization by creating a system that 1. acquires, motivated, manages, 
develops, & retains talent. 
2. Improve efficiency and contribute to revenue growth. 
3. Complies with legal requirements and limits risk. 
What are 4 organizational risk? 1. Strategic 
2. Operational 
3. Financial 
4. Compliance 
HRM's 6 Primary Functions that is used to support organizational leaders. 1. Staffing 
2. Performance Management 
3. Training & Development 
4. Health & Safety 
5. Employment-Rel...
WGU C202 Chapter 7 Latest Graded A+
Needs assessment the process of identifying any gaps between what exists and what is 
needed in the future in terms of employee performance, competencies and behaviors 
development focuses on developing competencies that an employee or work-group is 
expected to need in the future 
self-regulation processes enabling an individual to guide his/her goal-directed activities 
over time 
motivation to transfer intention and willingness to transfer any knowledge acquired in a 
training or development ...
- Exam (elaborations)
- • 5 pages •
Needs assessment the process of identifying any gaps between what exists and what is 
needed in the future in terms of employee performance, competencies and behaviors 
development focuses on developing competencies that an employee or work-group is 
expected to need in the future 
self-regulation processes enabling an individual to guide his/her goal-directed activities 
over time 
motivation to transfer intention and willingness to transfer any knowledge acquired in a 
training or development ...
WGU C202 Chapter 1 Questions and Answers 100% Pass
How can HRM create value within an organization? by making the company better at 
executing its strategy 
The purpose of the organizational function of HRM is to_______? attract, hire, develop, 
reward, and retain talent 
Taking workplace health and safety seriously helps to reduce ____ risk? compliance 
When an organization adopts a new manufacturing process, which HRM function is responsible 
for improving employees' skills to meet its new talent? training 
Staffing is the process of planning...
- Exam (elaborations)
- • 4 pages •
How can HRM create value within an organization? by making the company better at 
executing its strategy 
The purpose of the organizational function of HRM is to_______? attract, hire, develop, 
reward, and retain talent 
Taking workplace health and safety seriously helps to reduce ____ risk? compliance 
When an organization adopts a new manufacturing process, which HRM function is responsible 
for improving employees' skills to meet its new talent? training 
Staffing is the process of planning...