Genesys Cloud Admin bundled exam 2023/2024 with 100% correct answers

How do you collect parameter values from the LDAP? LDIFDE Export Command What is a LDAP Protocol used to identify objects and is used to query directories such as Active Directory.

el scheduling constraints. What is a short-term forecast? - correct answer Short-term forecasts help plan how many interactions to expect in upcoming weeks. Genesys Cloud Workforce Management permissions for agents allow them to: - correct answer - View one's own Workforce Management sche...

For immediate, at-a-glance monitoring of key indicators and metrics what should you use? - correct answer Performance Dashboards To review historical and real-time metrics for the contact center, queues, agents, interactions, what should you use? - correct answer Dynamic Views Dynamic view...

What are the features of the Contact Center? - correct answer 1. Automated Call Distribution (ACD) 2. Real-time and historical reports 3. Options to integrate Customer Relationship Management (CRM) software like Salesforce or Zendesk, or generally to HTTP REST services 4. Supervising tools for ...

What three components make up the Genesys Cloud Platform? - correct answer Collaborate, Communicate, and Contact Center Which of these are the correct 5 key features of Genesys Cloud Contact Center? a. Agent Interface b. Contact Center Management c. AWS d. Process Automation e. Scripts f....

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact C...

Which one of the following Genesys Cloud CX Contact Center features is most useful in getting a customer to the proper agent in the shortest amount of time? - Workforce Management - ACD - Quality Management - Scripts - correct answer ACD Which one of the following Genesys Cloud CX Contact C...

Genesys Cloud Collaborate - correct answer a social media app that helps users collaborate within the organization. It also serves as a directory that contains user details such as name, education, hobbies, skills, physical location, and department. Genesys Cloud Communicate - correct answer ...

Which one of the Genesys Reference Resources provides the latest community threads and status of the Genesys Cloud on its home screen? a. Genesys Knowledge Network b. Genesys Cloud ResourceCenter c. Genesys Cloud Community - correct answer a. Genesys Knowledge Network Which one of the Genesy...

What three components make up the Genesys Cloud platform? - correct answer 1. Collaborate 2. Communicate 3. Contact Center What are the 5 key features of Genesys Cloud Contact Center? (Select all that apply) 1. Agent Interface 2. Contact Center Management 3. AWS 4. ACD 5. Process Auto...