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[Show more]ITIL 4 Exam Questions & Answers 2024/2025 
 
 
Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the form of services 
 
Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the...
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Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the form of services 
 
Service Management - ANSWERSA set of specialized organizational capabilities for enabling value for customers in the...
ITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path fo...
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Add to cartITIL 4 Foundation Practice Exam Questions & Answers 2024/2025 
 
 
Which practice includes the classification and ownership of queries and requests from users? 
A. Service desk 
B. Incident management 
C. Change control 
D. Service level management - ANSWERSA. "Service desks provide a clear path fo...
ITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
governance - ANSWERSthe means by which an organization is directed and controlled 
 
service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services 
 
value - ANSWERSthe p...
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Add to cartITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
governance - ANSWERSthe means by which an organization is directed and controlled 
 
service management - ANSWERSA set of specialized organizational capabilities for providing value to customers in the form of services 
 
value - ANSWERSthe p...
ITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
compo...
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Add to cartITIL 4 Foundations Exam Questions & Answers 2024/2025 
 
 
PESTLE (list) - ANSWERSPolitical 
Economic 
Social 
Technological 
Legal 
Environmental 
 
4 dimensions of service management - ANSWERSorganizations & people 
information & technology 
partners & suppliers 
value streams & processes 
 
compo...
ITIL 4 Exam Questions & Answers 2024/2025 
 
 
2) Which term describes the functionality offered by a service? 
 
A. Cost 
B. Utility 
C. Warranty 
D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 
B. Correct. Utility is "The f...
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2) Which term describes the functionality offered by a service? 
 
A. Cost 
B. Utility 
C. Warranty 
D. Risk - ANSWERSA. Incorrect. Cost is "The amount of money spent on a specific activity or resource." Ref 2.5.2 
B. Correct. Utility is "The f...
ITIL Foundation Exam Questions & Answers 2024/2025 
 
 
service - ANSWERSdelivers value to customers, without ownership of specific costs and risks 
 
SACM - ANSWERSService Asset and Configuration Management 
 
SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant inf...
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Add to cartITIL Foundation Exam Questions & Answers 2024/2025 
 
 
service - ANSWERSdelivers value to customers, without ownership of specific costs and risks 
 
SACM - ANSWERSService Asset and Configuration Management 
 
SACM purpose - ANSWERSPurpose is to ensure you have accurate, meaningful and relevant inf...
ITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 
 
 
What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - A...
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Add to cartITIL Foundation 4 Practice Exam Questions & Answers 2024/2025 
 
 
What is the effect of increased automation on the 'service desk' practice? - ANSWERSGreater ability to focus on customer experience when personal contact is needed 
 
Which term describes the functionality offered by a service? - A...
PeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025 
 
 
Start your Preparation for PeopleCert ITIL Foundation and become PeopleCert ITIL Foundation certified with ProcessE. Here you get online practice tests prepared and approved by PeopleCert certified experts based on thei...
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Add to cartPeopleCert ITIL Foundation Certification Exam Questions & Answers 2024/2025 
 
 
Start your Preparation for PeopleCert ITIL Foundation and become PeopleCert ITIL Foundation certified with ProcessE. Here you get online practice tests prepared and approved by PeopleCert certified experts based on thei...
ITIL 4 Foundation ITILFND_V4 Practice Exam Questions & Answers 2024/2025
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ITIL Foundation Certification Exam Questions & Answers 2024/2025 
 
 
ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ...
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Add to cartITIL Foundation Certification Exam Questions & Answers 2024/2025 
 
 
ProcessE is the ultimate preparation source for passing the ITIL Foundation Exam. They have carefully complied realistic ITIL Foundation Exam Questions and Answers, which are updated frequently, and reviewed by industry experts. ...
ITIL Exam Questions & Answers 2024/2025 
 
 
What are the sources of Best Practice? - ANSWERSStandards 
Industry Practices 
Academic Research 
Training & Education 
Internal Experience 
 
What are the enablers of Best Practice? - ANSWERSEmployees 
Customers 
Suppliers 
Advisors 
Technology 
 
Why...
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Add to cartITIL Exam Questions & Answers 2024/2025 
 
 
What are the sources of Best Practice? - ANSWERSStandards 
Industry Practices 
Academic Research 
Training & Education 
Internal Experience 
 
What are the enablers of Best Practice? - ANSWERSEmployees 
Customers 
Suppliers 
Advisors 
Technology 
 
Why...
ITIL Foundation Study Guide Exam Questions & Answers 2024/2025 
 
 
Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes 
 
Service Design - ANSWERSThe design and de...
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Introduction to IT Service Management and Service Strategy - ANSWERSThe design, development, and implementation of service management as a strategic asset to align with business processes 
 
Service Design - ANSWERSThe design and de...
ITIL 4 Foundation Practice Exam & Answers 2024/2025 
 
 
How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible 
 
Which value chain activity provides information about service Improvements to all value chain activiti...
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Add to cartITIL 4 Foundation Practice Exam & Answers 2024/2025 
 
 
How does prioritization of incidents assist in incident Managment? - ANSWERSIt ensures that incidents are resolved as quickly as possible 
 
Which value chain activity provides information about service Improvements to all value chain activiti...
ITIL 4 Foundation Exam Questions & Answers 2024/2025 
 
 
ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWE...
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ITIL - ANSWERSDescribes how the components and activities of an organization interact to create value through IT-enabled services 
 
This formerly stood for "Information Technology Infrastructure Library" but is no longer an acronym - ANSWE...
ITIL Final Exam Questions & Answers 2024/2025
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ITIL Foundation Exam Questions & Answers 2024/2025
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Add to cartITIL Foundation Exam Questions & Answers 2024/2025
ITIL 4 Foundation Exam Review Questions & Answers 2024/2025 
 
 
Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management 
 
To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule 
 
How does cat...
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Add to cartITIL 4 Foundation Exam Review Questions & Answers 2024/2025 
 
 
Which practice identified metrics that reflect the customer's experience of a service? - ANSWERSService Level Management 
 
To plan changes and help avoid conflicts - ANSWERSWhat is the PRIMARY use of a change schedule 
 
How does cat...
ITIL Foundation exam questions & answers 2024/2025 
 
 
Validation and Test Management - ANSWERSFor each release, this sub-process plans and manages test resources, decides on documentation methods, and prioritizes/schedules what is being tested and when. 
 
Prepare Test Environment - ANSWERSAlongsi...
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Add to cartITIL Foundation exam questions & answers 2024/2025 
 
 
Validation and Test Management - ANSWERSFor each release, this sub-process plans and manages test resources, decides on documentation methods, and prioritizes/schedules what is being tested and when. 
 
Prepare Test Environment - ANSWERSAlongsi...
ITIL 4 Practice Test 3 Questions & Answers 2024/2025 
 
 
What is the definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption 
 
A sponsor is a person who authorizes _____________ for service consumption....
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What is the definition of a customer? - ANSWERSA person who defines the requirements for a service and takes responsibility for the outcomes of service consumption 
 
A sponsor is a person who authorizes _____________ for service consumption....
ITIL 4 Chapter 1 review exam questions & answers 2024/2025
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