Help desk Questions and Solutions Pack | Grade A+

cloud computing ️: infrastructure in which powerful servers store and process information remotely, delivering information, communications tools, and software applications on demand to local devices via the Internet end user ️: person or group that will use a product backlog ️: unfini...

To raise an incident from one level to another is known as: a. triumvirate b. deliberate c. negotiate d. escalate ️: D This sends calls to another agent queue when one queue is long or calls have been in a queue longer than a pre-defined time period. a. overflow routing b. queue timing c...

Structured grades for assigning an issue in a help desk system is most often referred to as a: a. tier b. level c. rank d. grade ️: b. level When a resolution is found to a new issue, which one of following is advised? a. issue a company directive related to the problem b. add Knowledge Ba...

What service can be installed to replace the Indexing Service in Windows Server 2016 to provide faster file searching? ️: Windows Search Service What is a domain, and how does it affect computers and users that are members of the domain? ️: A domain is a grouping of network objects, such ...