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[Show more]code switch - ️️We use different vocab and ways of speaking/communicating in 
different situations and with different people 
emotional literacy - ️️the capacity to perceive and to express feelings, especially as 
they surround intimate relationships 
zero-sum game - ️️a situation in whi...
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Add to cartcode switch - ️️We use different vocab and ways of speaking/communicating in 
different situations and with different people 
emotional literacy - ️️the capacity to perceive and to express feelings, especially as 
they surround intimate relationships 
zero-sum game - ️️a situation in whi...
What is a modifier and how can it be dangling or misplaced? - ️️Word or phrase 
that describes something in detail. Mistakes include modifying the wrong thing by: 
1. Verb begins phrase 
2. Phrase follows a preposition 
3. Dangling infinitive phrase "to" 
4. Elliptical Phrase 
5. Phrase tack o...
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Add to cartWhat is a modifier and how can it be dangling or misplaced? - ️️Word or phrase 
that describes something in detail. Mistakes include modifying the wrong thing by: 
1. Verb begins phrase 
2. Phrase follows a preposition 
3. Dangling infinitive phrase "to" 
4. Elliptical Phrase 
5. Phrase tack o...
Purpose of Commas - ️️1. separating independent clauses 
2. offsetting intro/dependent clauses 
3. separating things in a list 
4. offsetting conjunctive adverbs 
5. Separating city and state names 
Indirect Message - ️️Its main purpose is to deliver difficult or negative news in such 
a way...
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Add to cartPurpose of Commas - ️️1. separating independent clauses 
2. offsetting intro/dependent clauses 
3. separating things in a list 
4. offsetting conjunctive adverbs 
5. Separating city and state names 
Indirect Message - ️️Its main purpose is to deliver difficult or negative news in such 
a way...
Personal Responsibility (Social Media) - ️️- Clean up your online reputation, but 
best to be cognizant from the beginning of your professional career and not most stuff 
on social media that could get you in trouble at work 
- All social media should be on private 
- Never post anything racist,...
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Add to cartPersonal Responsibility (Social Media) - ️️- Clean up your online reputation, but 
best to be cognizant from the beginning of your professional career and not most stuff 
on social media that could get you in trouble at work 
- All social media should be on private 
- Never post anything racist,...
Empathy - - "the ability to understand and share the feelings of another" 
- Important to consider when thinking about your emotional intelligence 
- Putting yourself in their position 
- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it 
requir...
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Add to cartEmpathy - - "the ability to understand and share the feelings of another" 
- Important to consider when thinking about your emotional intelligence 
- Putting yourself in their position 
- Differs from sympathy in that it requires inhabiting the same emotional space as another person and it 
requir...
Negative personalization - ️️- whenever you adopt a posture of negativity about a 
person's behavior instead of first looking at the situation from multiple points of view 
- Instead of jumping to conclusions, the best course of action here—given that we wont 
have access to any more informat...
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Add to cartNegative personalization - ️️- whenever you adopt a posture of negativity about a 
person's behavior instead of first looking at the situation from multiple points of view 
- Instead of jumping to conclusions, the best course of action here—given that we wont 
have access to any more informat...
Active Relationship Building - ️️Building relationships with people in other 
departments through emails, conversations, lunches and daily interactions. 
Professional Burnout - ️️feeling of work fatigue and boredom that many people 
complain about after an extended period of time doing one p...
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Add to cartActive Relationship Building - ️️Building relationships with people in other 
departments through emails, conversations, lunches and daily interactions. 
Professional Burnout - ️️feeling of work fatigue and boredom that many people 
complain about after an extended period of time doing one p...
business words with varying difference in meeting - ️️director in US has a lot of 
power but in China it could be different or not as much power 
Ethnocentric Staffing - ️️the primary language used for a multinational business will 
be the same no matter its many offices locations 
Polycentr...
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Add to cartbusiness words with varying difference in meeting - ️️director in US has a lot of 
power but in China it could be different or not as much power 
Ethnocentric Staffing - ️️the primary language used for a multinational business will 
be the same no matter its many offices locations 
Polycentr...
Special Compelling Characters - ️️Characters that are dynamic and undergo some 
sort of change and overcome adversity 
A Problem to be Solved - ️️Show adversity and how the main character overcomes 
it by giving specific answers 
Archetypes - ️️emotionally charged images and thought form...
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Add to cartSpecial Compelling Characters - ️️Characters that are dynamic and undergo some 
sort of change and overcome adversity 
A Problem to be Solved - ️️Show adversity and how the main character overcomes 
it by giving specific answers 
Archetypes - ️️emotionally charged images and thought form...
What are some common types of Direct Requests? - ️️1. Information Requests 
2. Order Requests 
3. Claim Requests 
Do not need to use a question mark 
How do you format Granting a Claim? - ️️1. Open with Positive 
2. Explain the Situation 
3. Close response to claim 
What are the top 4 things...
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Add to cartWhat are some common types of Direct Requests? - ️️1. Information Requests 
2. Order Requests 
3. Claim Requests 
Do not need to use a question mark 
How do you format Granting a Claim? - ️️1. Open with Positive 
2. Explain the Situation 
3. Close response to claim 
What are the top 4 things...
Corporate Culture - ️️a unifying concept that guides employees toward the singular 
mission of a company 
The Innocent - ️️think of themselves as trustworthy nature lovers who like to keep 
things as uncomplicated as possible 
-appeal to certain consumers' needs for simplicity and honesty...
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Add to cartCorporate Culture - ️️a unifying concept that guides employees toward the singular 
mission of a company 
The Innocent - ️️think of themselves as trustworthy nature lovers who like to keep 
things as uncomplicated as possible 
-appeal to certain consumers' needs for simplicity and honesty...
Reducing Negative Emotions - ️️Includes reducing negative personalization and 
reducing the fear of rejection, self-awareness is a huge part of correcting negative 
behaviors 
Reducing the Fear of Rejection - ️️Take a step back and keep things in 
perspective, find other ways to think about ...
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Add to cartReducing Negative Emotions - ️️Includes reducing negative personalization and 
reducing the fear of rejection, self-awareness is a huge part of correcting negative 
behaviors 
Reducing the Fear of Rejection - ️️Take a step back and keep things in 
perspective, find other ways to think about ...
Active Listening - ️️Being focused and engaged in the conversation, harder to do 
when you're on the phone. 
Synchronous Communication - ️️Communication that occurs in real time 
Business Meeting Etiquette - ️️Stick to the agenda, provide required information, 
and help move the meeti...
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Add to cartActive Listening - ️️Being focused and engaged in the conversation, harder to do 
when you're on the phone. 
Synchronous Communication - ️️Communication that occurs in real time 
Business Meeting Etiquette - ️️Stick to the agenda, provide required information, 
and help move the meeti...
(Direct Message Approach (Routine message) - Business letters use a different format than 
personal letters. Business letters use block formatting in which each paragraph is not indented. The 
paragraphs are usually single spaced with double space between each new paragraph 
Routine Message - 1. Fir...
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Add to cart(Direct Message Approach (Routine message) - Business letters use a different format than 
personal letters. Business letters use block formatting in which each paragraph is not indented. The 
paragraphs are usually single spaced with double space between each new paragraph 
Routine Message - 1. Fir...
What is a modifier and how can it be dangling or misplaced? - ️️Word or phrase 
that describes something in detail. Mistakes include modifying the wrong thing by: 
1. Verb begins phrase 
2. Phrase follows a preposition 
3. Dangling infinitive phrase "to" 
4. Elliptical Phrase 
5. Phrase ta...
Preview 2 out of 5 pages
Add to cartWhat is a modifier and how can it be dangling or misplaced? - ️️Word or phrase 
that describes something in detail. Mistakes include modifying the wrong thing by: 
1. Verb begins phrase 
2. Phrase follows a preposition 
3. Dangling infinitive phrase "to" 
4. Elliptical Phrase 
5. Phrase ta...
Metaphor - ️️figure of speech comparing two different things 
Idioms - ️️words and phrases that mean something different from the literal 
meanings of the words (it's a dog eat dog world) 
Reciprocity - ️️Mutual benefit 
zero-sum game - ️️a situation in which one person's gain ...
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Add to cartMetaphor - ️️figure of speech comparing two different things 
Idioms - ️️words and phrases that mean something different from the literal 
meanings of the words (it's a dog eat dog world) 
Reciprocity - ️️Mutual benefit 
zero-sum game - ️️a situation in which one person's gain ...
generalizations - ️️perceptions about entire culture 
cons to generalizations - ️️stereotypes; rigid pov 
pros to generalizations - ️️prototype pov; flexibility 
shaping information - ️️direct v indirect 
direct - ️️why? of message is answered initially 
indirect - ️️beat aro...
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Add to cartgeneralizations - ️️perceptions about entire culture 
cons to generalizations - ️️stereotypes; rigid pov 
pros to generalizations - ️️prototype pov; flexibility 
shaping information - ️️direct v indirect 
direct - ️️why? of message is answered initially 
indirect - ️️beat aro...
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