100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Previously searched by you
Previously searched by you
logo
GEB 3213 Exam 2 (Trammell) Questions And Answers With Verified Tests 100% Correct Answers $7.99
Add to cart
Quickly navigate to
Preview
  2.  
  3. GEB 3213
  4.  
  5. GEB 3213

Exam (elaborations)

GEB 3213 Exam 2 (Trammell) Questions And Answers With Verified Tests 100% Correct Answers
 0 purchase
  • Course
  • GEB 3213
  • Institution
  • GEB 3213

What are some common types of Direct Requests? - ️️1. Information Requests 2. Order Requests 3. Claim Requests Do not need to use a question mark How do you format Granting a Claim? - ️️1. Open with Positive 2. Explain the Situation 3. Close response to claim What are the top 4 thing...

[Show more]

Preview 2 out of 6  pages

Document information

  • December 11, 2024
  • 6
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers

Subjects

Written for

  • GEB 3213
  • GEB 3213

Seller

avatar-seller
PatrickKaylian

Reviews received

Content preview

GEB 3213 Exam 2 (Trammell)
What are some common types of Direct Requests? - ✔️✔️1. Information Requests
2. Order Requests
3. Claim Requests

Do not need to use a question mark

How do you format Granting a Claim? - ✔️✔️1. Open with Positive
2. Explain the Situation
3. Close response to claim

What are the top 4 things to avoid in the body of a letter? - ✔️✔️1. Avoid unrealistic
promises.
2. Avoid blaming individuals or departments.
3. Never blame customers
4. Avoid negative language

What are the 4 Self-Esteem Appeals? - ✔️✔️1. Praise past action
2. Use quantitative info
3. Show how much support is needed
4. Give a compliment

What are the 3 other Emotional Appeals? - ✔️✔️1. Use Scarcity
2. Use Social Proof
3. Use Reciprocity

In the US what 3 rhetorical appeals found in sales letters? - ✔️✔️1. Patriotism
2. Vanity
3. Nationalism

How does US and Canadian sales letters compare? - ✔️✔️Canada avoids emotional
language, where as US uses "dear friend" and "congratulations" to create a friendly
bond

What are the 3 key steps to persuasive messages (what must you know)? - ✔️✔️1.
Know the Product- benefits, key features, cost
2. Know the Audience- commonalties and the emotional vs logical appeal
3. Know the Desired Action

What is the AIDA Format? - ✔️✔️A- grab attention
I- introduce and arouse interest
D- create desire through evidence

, A- request action

What some ways to Grab Attention? - ✔️✔️1. Provocative Question
2. Startling Fact
3. Striking Story
4. Powerful Quote by Expert/Famous person

In the US what is the common form for routine messages? - ✔️✔️Direct Approach.
Email is used for internal Messages

What is the format for internal vs external messages? - ✔️✔️Internal: memo format
External: letter format

What are the 3 good letter writing standards in the US? - ✔️✔️1. Clear Content
2. Proper Form
3. Positive Tone

What is the basic format for using the direct approach in routine messages? - ✔️✔️1st
P: main purpose
2nd P: description or explanation
3rd P: Positive or Natural courteous closing that asks for action


How does South Korea's approach towards routine messages differ? - ✔️✔️-Emotion
driven and touch sensitive
-Indirect
-Buffering
-Personalizing occurs

How does China's approach towards the routine messages differ? - ✔️✔️-Indirect
-Start with ideas or life experiences
-Qing (persuasion), Li (truth), Jing (natural world

How does the Arabic approach towards routine messages differ? - ✔️✔️-Passion and
exuberance
-Figures of speech
-self praise

What is Paralanguage? - ✔️✔️-Vocal qualifiers (pitch, volume, velocity)
-Vocalizations (nonword vocalizers and fillers)

What are chronemics? - ✔️✔️Cultures attitudes and perceptions of time

What is Monochronic? - ✔️✔️Time is linear and see work as as something
accomplished task by task within a time frame

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller PatrickKaylian. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $7.99. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

66184 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 15 years now

Start selling
$7.99
  • (0)
Add to cart
Added