Summary
Summary Grand View UniversityBSAD 311Zappos Case Study
- Course
- BSAD 311
- Institution
- Grand View College
Zappos Group Case 1. Draw and describe the customer benefit package that Zappos provides. Goods? Services? Digital content? Who manufactures the physical goods? Who is responsible for the quality a nd delivery of the physical goods? The people who manufacture the individual goods are sitting in a w...
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