Summary
Samenvatting Business English 3
- Course
- Institution
This summary includes: Introduction (Topicalities & Grammar errors), Unit 9, Unit 10, Unit 11, Unit 12 and The Times.
[Show more]
Seller
Followemieltanghe
Reviews received
Content preview
Business English 3 – 5/01/2021Business English 3
Inhoudsopgave
Introduction................................................................................................................................ 4
1. Topicalities....................................................................................................................... 4
1.1. Zaventem: ................................................................................................................ 4
1.2. Texaco: ..................................................................................................................... 4
1.3. 9/11: ......................................................................................................................... 5
1.4. Coronavirus: ............................................................................................................. 5
1.5. ISIS in Vienna: ........................................................................................................... 5
1.6. Charlie Hebdo: ......................................................................................................... 6
1.7. Burn a Koran: ........................................................................................................... 6
1.8. Pukkelpop:................................................................................................................ 7
1.9. Terrorist attack in Vienna ........................................................................................ 7
1.10. Pepsi: .................................................................................................................... 7
1.11. Boeing 737 Max: ................................................................................................... 8
1.12. Strom in Genoa..................................................................................................... 8
2. Grammar errors ............................................................................................................... 9
1. Unit 9 – Raising finance .................................................................................................... 10
1.1. Starting up ................................................................................................................. 10
1.2. Vocabulary: Financial terms ...................................................................................... 12
1.3. Listening: ways to raise money ................................................................................. 13
1.4. Reading: finding finance ............................................................................................ 13
1.5. Idioms: ....................................................................................................................... 14
1.6. Language review: Dependent prepositions ............................................................... 14
1.7. Case study: Words ..................................................................................................... 14
2. Unit 10: Customer service (= Klantendienst) ................................................................... 15
2.1. Educational institutions: ............................................................................................ 15
2.2. Vocabulary: ................................................................................................................ 15
2.3. Complaints: (klachten) ............................................................................................... 16
2.4. Idioms: ....................................................................................................................... 16
2.5. Expressions: ............................................................................................................... 16
2.6. Listening: customer service (Klantendienst) ............................................................. 17
2.7. Reading: Changing customers service ....................................................................... 17
2.8. Idioms: ....................................................................................................................... 17
1
, Business English 3 – 5/01/2021
2.9. Vocabulary: ................................................................................................................ 18
2.10. Extra vocabulary:.................................................................................................... 19
2.11. Language review: gerunds (niet kennen) .............................................................. 21
2.12. Meanings:............................................................................................................... 21
2.13. Guidelines for improving customer service: .......................................................... 22
2.14. Case study: Words ................................................................................................. 22
2.15. Vocabulary: Customers service .............................................................................. 23
2.16. Vocabulary: Extra ................................................................................................... 23
2.17. Report writing ........................................................................................................ 24
2.18. Useful language:..................................................................................................... 24
3. Unit 11 – crisis management............................................................................................ 26
3.1. Starting up: 10 key steps for companies in crisis ...................................................... 26
3.2. Examples of crises:..................................................................................................... 26
3.3. The word crisis: .......................................................................................................... 27
3.4. Vocabulary: handling crises ....................................................................................... 27
3.5. Expressions: ............................................................................................................... 28
3.6. Listening: dealing with crises ..................................................................................... 28
3.7. Reading: Dealing with crises ...................................................................................... 29
3.8. Vocabulary: ................................................................................................................ 29
3.9. Language review: conditionals .................................................................................. 31
3.10. Match sentences to headings: ............................................................................... 31
3.11. Vocabulary: ............................................................................................................ 32
3.12. Skills: answering and asking difficult questions (neutral and aggressive) ............. 32
3.13. Interviewers & Interviewees: Questions & dealings ............................................. 33
3.14. Case study: words .................................................................................................. 34
3.15. Storytelling: ............................................................................................................ 35
4. Unit 12 – mergers and acquisitions .................................................................................. 38
4.1. Vocabulary: business brief......................................................................................... 38
4.2. Starting up: ................................................................................................................ 40
4.3. Vocabulary: describing mergers and acquisitions ..................................................... 40
4.4. To know: merger and acquisitions ............................................................................ 41
4.5. Listening: making acquisitions ................................................................................... 41
4.6. Reading: acquiring a green business ......................................................................... 42
4.7. Reading: expressions that describe one company being taken over by another
company ............................................................................................................................... 42
4.8. Reading: words .......................................................................................................... 43
2
, Business English 3 – 5/01/2021
4.9. Vocabulary: green targets ......................................................................................... 43
4.10. Language review: prediction and probability ........................................................ 44
4.11. Skills: Making a presentation ................................................................................. 45
4.12. Vocabulary: (winkels / gebouwen) ........................................................................ 45
4.13. Useful language:..................................................................................................... 45
4.14. Case study: words .................................................................................................. 46
5. De tijden: .......................................................................................................................... 49
3
, Business English 3 – 5/01/2021
Business English 3
Introduction
1. Topicalities
You will get a short written task on topicalities
- BBC (World)
- CNN
- The New York Times
- The Economist
Topics
- Social
- Political
- Health
- Sports
- Foreign
- Domestic
1.1. Zaventem:
On the 22th of March, 2016 there was a terror attack at the Zaventem Airport and
the Central Station of Brussels. 32 civilians were killed and more than 300 people
were injured. After the attack, the airport was 2 weeks closed to reorganise and took
safety measurements.
Afterwards, there was a lot of security and military in Belgium. The terror level was
four and as a result, military was patrolling in train stations and shopping streets.
A crisis management team was set up to follow up the situation and to take
measurements. There will also be a cooperation between the police, the hospitals, ...
Belgium will actively participate in the global anti-terrorism strategy. A national
emergency plan to deal with a terrorist attack is made.
1.2. Texaco:
Six of Texaco's African-American employees sued the company for racial
discrimination. The conversations were secretly recorded. CEO Peter Biljur started off
with a public apology and admitted embarrassment.
Texaco was an independent company until its refining operations with Chevron
Corporation in 2001, but it began as the Texas Fuel Company, founded in 1902.
The executives involved were suspended (with pay but without benefits), pending
the result of the investigations.
4
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller emieltanghe. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.69. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62555 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now