MSSC CLA EXAM TERMS QUESTIONS WITH CORRECT ANSWERS

Audit CORRECT ANSWER An objective comparison of actions to policies and plans. Automated Guided Vehicle (AGV) System CORRECT ANSWER A transportation network that automatically routes one or more material handling devices, such as carts or pallet trucks, and positions them at predetermined destinations without operator intervention. Bar code CORRECT ANSWER A series of alternating bars and spaces printed or stamped on parts, containers, labels, or other media, representing encoded information that can be read by electronic readers. Cross-functional team CORRECT ANSWER A set of individuals from various departments assigned to a specific task such as implementing new computer software. Cross-training CORRECT ANSWER Providing training or experience in several different areas (e.g. training an employee on several machines). Customer relationship management (CRM) CORRECT ANSWER A marketing philosophy based on putting the customer first. The collection and analysis of information designed for sales and marketing decision support (as contrasted to enterprise resources planning information) to understand and support existing and potential customer needs. Container Security Initiative (CSI) CORRECT ANSWER A program of the U.S. government which seeks to ensure that containers entering the country's ports are scanned and deemed safe before departing their country of origin. Customs-Trade Partnership Against Terrorism (C-TPAT) CORRECT ANSWER A voluntary system established by the U.S. Bureau of Customs and Border Protection with the primary goal of creating and environment of close cooperation between U.S. importers, carriers and international exporters to the United States. Corrective maintenance CORRECT ANSWER The maintenance required to restore an item to a satisfactory condition. Counterbalance CORRECT ANSWER When the weight of a lift truck offsets the weight of the load it carries. Cross-docking CORRECT ANSWER The process of moving items directly from an incoming trailer or container to an outgoing trailer or container with little or no storage time in between.