2023 Cigna Exam Recertifications questions with correct answers

Which of the following customer profiles would best fit any of our PPO plans? Clara, who values network travel and craves choice and flexibility Which of the following is true about Cigna Medicare PPO plans? PCP selection is not required, but strongly encouraged 00:07 01:33 Which of the following is a true statement regarding features of our HMO plans? All of these Which of the following statement(s) is accurate about Cigna Medicare plans? (INCORRECT) Offers a wide range of Medicare and Medicaid products and plans including HMO, HMO-POS, PPO, and stand-alone Part D What are Cigna's guiding principles? (INCORRECT) "Do the right thing, always" Which of the following is true about Cigna Medicare HMO plans? Some HMO plans have referrals. Which of the following is the goal of Cigna Medicare Advantage Incentives? Improving our customers' overall health Which of the following describes the Part D Senior Savings Model (SSM) Helps Medicare beneficiaries save on insulin Which of the following should a Medicare sales agent rely on for the most accurate plan information? Summary of Benefits Which statement(s) describe the Cigna Dental Allowance? Offers customers a discount if using a Cigna Dental Health provider. Offers preventive and comprehensive from any licensed dentist except if on exclusion and preclusion list. Which of the following does Cigna seek to ensure in order to improve the health, well-being, and peace of mind of those we serve? ALL OF THESE Making health care simple Making health care affordable Making health care predictable Which PDP plan is designed for customers who are receiving Extra Help and need basic protection? Secure Rx 00:02 01:33 Which description(s) are accurate about the Caregiver Support program? BOTH Provides a support system for our members and their caregivers through resources available through a digital application used by the customer's caregivers. Provides a support system for our members and their caregivers through resources available through 1:1 coaching What is the Cigna Healthy Today card? One flex card solution for Cigna Medicare customers' to access multiple supplemental benefits Which of our products offer choice, flexibility, open-access network, out of network/travel access and no referrals? PPO plans Cigna provides well-publicized disciplinary standards. Which of the following represents all the disciplinary actions that employees, contracted agents, and subcontractors who do not comply with CMS and Cigna's rules, regulations, policies and procedures may face? Verbal/written warnings, reprimands, suspensions, terminations, and financial penalties. What is the first step if the SDAC committee determines a violation is founded? The agent will be required to undergo remediation. Which of the following best describes the term "minimum necessary" in reference to PHI? Use only the minimum PHI necessary to conduct business. Which of the following are goals of the Compliance department? ALL OF THE ABOVE Correct compliance problems promptly and effectively. Reduce the potential for re-occurrence. Ensure ongoing compliance. Which of the following are examples of how to keep your technology devices secure? BOTH Secure your wireless connection before transmitting PHI wirelessly via the internet. Never share your login details with anyone Kate, a broker sales agent, suspects a disclosure of a member's PHI and decides to report her suspicion to the privacy officer. Turns out after investigation that there really was no disclosure of PHI. Which of these options appropriately describes her actions? She did the right thing; reasonable suspicions of disclosure of PHI should be reported. HIPAA rules apply to "business associates", in addition to health plans and providers. Which of the following are included under "business associates"? Employees and subcontractors such as contracted sales agents and brokers. Brandon, a sales agent completed the review of Cigna policies and procedures and signed the attestation to comply last year. Will Brandon be required to complete the review and attestation again this year? All sales agents of Cigna are contractually obligated to review and abide by the policies and procedures and sign an attestation yearly. Which of the following is a reason why the the Compliance Department conducts internal and external audits? To identify areas of risk and compliance with Federal and State regulatory guidelines. Which of the following statements is true of the HITECH act? It made business associates of covered entities directly liable for compliance with certain HIPAA Security and Privacy Rules. Which of the following best describe the auditing and monitoring programs of the Sales Development Action Program (SDAP)? Sales Integrity monitors data pertaining to the sale of Cigna products and potential violations of state, federal or Cigna policy. Shelly, a broker agent, shares the same office space and equipment with her real estate agent sister, Simone. Simone often provides MA leads to Shelly and both cooperate closely together. Considering their family and professional ties, which of the following safeguards are necessary for Shelly to implement in securing beneficiaries' data? BOTH Refraining from disclosing confidential information in phone conversations when others are present. Store all protected, printed information in a locked cabinet that is separate from her sister's.