NCCER Module 7 Communication-Exam Questions and Answers

Active listening - ANSWER-A process that involves respecting others, listening to what is being said, and understanding what is being said Body language - ANSWER-A persons facial expression, physical posture, gestures, and use of space, all of which communicate feelings and ideas Jargon - ANSWER-Specialized terms used in a specific industry Nonverbal communication - ANSWER-All communication that does not use words. This includes appearance, personal environment, use of time, and body language Paraphrase (v. n.) - ANSWER-Express something heard or read using different words Appendix - ANSWER-A source of detailed or specific information placed at the end of a section, a chapter, or a book Bullets - ANSWER-Large, vertically aligned dots that highlight items in a list Change order - ANSWER-A written order by the owner of a project for the contractor to make a change in time, amount, or specifications Electronic signature - ANSWER-A signature that is used to sign electronic documents be capturing handwritten signatures through computer technology and attaching the to the document or file Font - ANSWER-The type style used for printed letters and numbers. Glossary - ANSWER-An alphabetical list of terms and definitions Graph - ANSWER-Information shown as a picture or chart. Graphs me be represented in various forms, including line graphs and bar charts Index - ANSWER-An alphabetical list of topics, along with the page numbers where each topics appears Italics - ANSWER-Letters and numbers that lean to the right rather than stand straight up Memo - ANSWER-Informal written correspondence. Another term for memorandum Permit - ANSWER-A legal document that allows a task to be undertaken Punch list - ANSWER-A written list that identifies deficiencies requiring correction at completion Table - ANSWER-A way to present important text and number so they can be read and understood at a glance Table of contents - ANSWER-A list of book chapters or sections, usually located at the front of the book