Exam (elaborations)
Telecommunicator TCOLE With Correct Questions And Answers
- Course
- Institution
"I" Messages - ANSWER Humanize yourself to the caller. Convey your message non-threateningly. Example "I can help you, but you are scaring me" "I feel uncomfortable..." Open Ended Questions - ANSWER Questions that cannot be answered with a yes or no. Gets most information. Example: "What happene...
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