WGU D072 Fundamentals for Success in Business QUESTIONS WITH CORRECT ANSWERS

Ability CORRECT ANSWER Possession of the means to do something Active Listening CORRECT ANSWER Giving the sender full, undisrupted attention with the intention of fully receiving his or her message Aggressive Communicator CORRECT ANSWER Forceful communication style often carried out in a loud and hostile manner Assertive communicator CORRECT ANSWER Productive communication style used by those who express their ideas while listening attentively to others Attraction-Selection-Attrition (A-S-A) CORRECT ANSWER A theory holding that (1) Individuals are attracted to organization whose members are similar to themselves in terms of personality, values, interests and other attribute; (2) organizations are more likely to select those who possess knowledge, skills, and abilities similar to the ones their existing members possess; and (3) over time, those who do not fit in well are more likely to leave Attrition CORRECT ANSWER The unpredictable and uncontrollable but normal reduction of work force due to resignations, retirement, sickness, or death Autocratic Style CORRECT ANSWER Leadership style that keeps close control over subordinates and does not seek much input from others Barrier to Effective Communication CORRECT ANSWER Factor that prevents the receiver from receiving and understanding the message accurately Behavioral Event Interviews CORRECT ANSWER Guided interview questions where individuals describe their thoughts and feelings during specific situations and a coach helps establish a development plan