CPI Certification Test Exam with 100% Correct Answers 2023

4 Behavior Levels - Correct Answer-1. Anxiety 2.Defensive 3. Acting Out Person 4. Tension Reduction Staff Attitude and Approach to Anxiety - Correct Answer-Be Supportive an emphatic non-judgemental attempt to alleviate anxiety Staff Attitude and Approach to Defensive - Correct Answer-directive-attempt to control the situation and begin to set limits Staff Attitude and Approach Acting Out Person - Correct Answer-non-violent physical crisis intervention Staff Attitudes for Tension Reduction - Correct Answer-therapeutic rapport decrease in energy regaining of rationality integrated Experience - Correct Answer-we can set the tone for whether or not the behavior escalates or de-escalates non-verbal-proxemics (personal space) - Correct Answer-area surrounding your body considered an extension of self. 1 1/2 to 3 feet (typically) culture, height, gender, age, status, appearance, and familiarity. kinesics (body language) - Correct Answer-non-verbal message transmitted by motion and body posture. Factors: eye contact, facial expressions send a very strong message gestures, how we stand (stance) hands 3 reasons for using the CPI supportive stance - Correct Answer-safety less threatening communicates respect components of the communication pyramid - Correct Answer-verbal communication, para verbal coomunication, and non-verbal communication what is paraverbal communication - Correct Answer-how we say what we say three components of paraverbal communication - Correct Answer-tone volume cadence total voice control what is the verbal escalation continuum? - Correct Answer-the kite 1. Questioning 2. Refusal 3. Release 4. Intimidation 5. Tension-Reduction what is questioning - Correct Answer-information-seeking what is an intervention for questioning - Correct Answer-give a rational response redirect what is refusal? - Correct Answer-non-compliance what is an intervention for refusal - Correct Answer-set limits give options what is release - Correct Answer-high energy outburst intervention for release - Correct Answer-let it happen isolate the situation what is intimidation - Correct Answer-verbal or non verbal threats intervention for intimidation - Correct Answer-take it seriously get help document what is tension reduction - Correct Answer-decreased energy and regaining rationality what is an intervention for tension reduction - Correct Answer-therapeutic rapport 3 keys to setting limits - Correct Answer-1. keep it simple 2. reasonable 3. enforceable what is empathetic listening - Correct Answer-active process to discern what a person is really saying 5 things to do during active listening - Correct Answer-1. give un-divided attention 2. be non-judemental 3. listen for feelings for silence 5. restate to clarify what are precipating factors - Correct Answer-the internalor external causes for behavior over which staff has little or no control rational detachment - Correct Answer-the ability to stay in control of our own behavior and not take the student's behavior personally intergrated experience - Correct Answer-the concept that attitudes and behaviors of staff impact and influence the attitudes and bahaviors of students and vice versa 3 unproductive reactions to fear and anxiety - Correct Answer-1. freezing 2. over-reacting 2. responding inappropriately 3 productive responses to fear and anxiety - Correct Answer-1. increase in speed & strength 2. increase in sensory acuity 3. decrease in reaction time definition of a strike - Correct Answer-a weapon coming into contact with a target examples of strikes - Correct Answer-kicking punching throwing definition of grab - Correct Answer-an attempt to control or damage part of one's body examples of grabs - Correct Answer-biting scratching hair pulling principles of personal safety regarding strikes (name two) - Correct Answer-1. block or deflect 2. move the targey principles of personal safety regarding grabs. Name 2 - Correct Answer-1. gain physiological advantage 2. gain psychological advantage Name the 3 control dynamics - Correct Answer-1. reduce upper body strength by conrolling arms as weapons 2. reduce lower body strength by managing the back incline 3. reduce mobility by close body contact what should you consider when putting together a crisis team? - Correct Answer--2 to 5 people per acting out person consider how your team is called consider the physical location of your team consider who will be on the team Name 3 reasons to use a team instead of solo intervention - Correct Answer-1. safety 2. professionalism 3. litigation three characteristics of team leader - Correct Answer-1. 1st person on the scene 2. confident and competent best rapport with client Name the team leader duties - Correct Answer-1. assess the situation 2. plan the intervention 3. direct the team 4. communicate with the client Auxiliary Team Member Duties - Correct Answer-C-A-R-E 1. Check for the safety of the environment 2. Address safety issues 3. Recogize if the intervention needs to be changed 4. Engage and support what is the CPI COPING Mode