WGU C846 ITIL_v3_Foundation_Practice_ Answered Exam

WGU C846 ITIL_v3_Foundation_Practice_ Answered Exam.GUIDELINES FOR THE PRACTICE EXAM  Practice exams should be taken without using any notes  Try to complete the 40 questions in under 60 minutes  Aim to achieve a score of 85% or higher on this exam 1. What BEST describes a definitive media library (DML)? a) Secure location that holds definitive hardware spares b) Secure library where definitive authorized versions of all media configuration items (CIs) are stored and protected c) Database that contains definitions of all media CIs d) Secure library where definitive authorized versions of all software and back-ups are stored and protected 2. Service transition planning and support is NOT responsible for ______. a) Prioritizing conflicts for service transition resources b) Coordinating the efforts required to manage multiple simultaneous transitions c) Maintaining policies, standards, and models for service transition activities and processes d) Detailed planning of the build and test of individual changes 3. Service catalog management is NOT responsible for ______. a) Ensuring the service catalog contents are accurate b) Ensuring that service level agreements are maintained c) Ensuring that information in the service catalog is consistent with information in the service portfolio d) Ensuring that all operational services are recorded in the service catalog 4. What group should review any changes that must be implemented more quickly than can occur through the organization’s normal change process? a) Technical management b) Emergency change advisory board c) Urgent change board d) Urgent change authority 5. What is the correct definition of an outcome? a) A result specific to the clauses in an SLA b) The result of carrying out an activity, following a process, or delivering an IT service c) All the accumulated knowledge of the service provider d) All incidents reported to the service desk ITIL v3 Foundation Practice Exam #1 6. What function is responsible for managing a data center? a) Technical management b) Service desk c) Application management d) Facilities management 7. What document would you expect to see an overview of actual service achievements that your service is measured against achieving? a) Operational level agreement (OLA) b) Capacity plan c) Service level agreement (SLA) d) SLA monitoring chart (SLAM) 8. What is NOT an objective of service level management? a) Defining, documenting, and agreeing on the level of service to be provided b) Monitoring, measuring, and reporting of the actual level of service provided c) Monitoring and improving customer satisfaction d) Identifying possible future markets that the service provider could operate within 9. What BEST describes partners in the phrase “people, processes, products and partners”? a) Suppliers, manufacturers, and vendors b) Customers c) Internal departments d) The facilities management function 10. What DOES NOT provide value to the business during service strategy? a) Enabling the service provider to have a clear understanding of what levels of service will make their customers successful b) Enabling the service provider to respond quickly and effectively to changes in the business environment c) Reduction in the duration and frequency of service outages d) Providing a service with high utility and low warrant