MAA 100 Final Exam|2023 LATEST UPDATE|GUARANTEED SUCCESS

7 things that must be collected when taking a phone message 1. Date and time of call 2. To who the call is for 3. Caller's name 4. Telephone number 5. Nature of the call 6. Message and the action to be taken 7. Your name or initials Four other names for an encounter form Fee slip, charge slip, super bill, and fee ticket What must the MA do when scheduling numerous return appointments for a patient Schedule the appointment at the same time, on the same day, each week Who is generally responsible for taking care of insurance calls MA assistant, receptionist, and MA The MA/MAA must prepare the office according to particular tasks. Please name at least three task associated with opening the medical office, and three tasks associated with closing the medical office Checking answering machine, check charts and arrange the charts in chronological order, and check supplies and gather any needed supplies and equipment. Secure all doors and windows, lock-up all confidential patient information as well as any controlled substances, and check all exam rooms as well as restrooms When talking on the phone to a patient and the second line rings, what must the MA do before placing that person on hold Ask the patient to hold and wait for a response If three patients are scheduled at 1:00pm. and they are seen according to their arrival, this type of scheduling is called? Wave If a person is seen at the physician's office on a first come first serve basis, this type of scheduling is called? Open office hours Define clustering Scheduling patients by grouping patients together with the same or similar problems or needs The original chart belongs to the Physician or the facility The information in the chart belongs to Patient List steps that must be taken when a medical office staff needs to correct a handwritten entry in a medical record Draw a line through the error, make the correction, date and initial List steps that must be taken when a medical office staff needs to correct a computerized entry in a medical record Draw an electronic line through the error, make the correction, date and initial What is the HIPAA Act concerned with Confidentiality of patients records The consumer protection act is also known as Truth - in - lending Act What the does Truth-in-Lending Act say When a bill is made in more than four installments, a written disclosure must be completed What does NSF stand for and what does it mean Nonsufficient funds. There is not enough money available to cover the amount of the check What type of enforcement is used when a check is stamped "for deposit only" Restrictive endorsement What is the purpose of using an out guide To locate the chart by recording where the chart has been taken and the time and date When is it okay to leave patient information from the physician on the patient's voicemail When patient indicates their preference that it is okay to do so Name a type of bank account that has the highest rate of interest earned on all accounts Money market account List information that is listed on a monthly bank statement Balance, checks paid, withdrawals, deposits, account number, name, and any other information that was not posted on the last statement If Dr. Cooks has two patients with the same name Warren Mitchell and one is a Warren Mitchell MD, how would you index the names for filing? Mitchell, Warren and Mitchell, Warren, MD True or false: POMR is a method of record is arranged by a group of colors and numbers False, POMR is the method of record keeping according to numbers True or false: A non-consecutive filing record is arranged by a groups of colors and numbers? True What are the four steps to balancing petty cash Establishing the fund, tracking, balancing, and replenishing petty cash Name the priority of order in which patients should be seen starting with the most important to the least important Emergency-life threatening, serious/urgent - non life threatening, angry/irate patient, and scheduling appointments What organization oversees guidelines for exposure control for bloodborne pathogens OSHA - Occupational Safety and Health Administration What should a MA do when taking a call from an irate patient Stay calm, listen and pay attention to what the patient has to say, take down the information, and let the patient know you will refer the information to the physician When should the payment policy be explained to the patient At the time of service or when scheduling the appointment per the telephone Define adjustment A change in a posted account A matrix is used for what purpose in a medical practice To mark off times when a physician is unavailable Who is responsible for assigning appropriate diagnosis and/or procedural codes on the encounter form after treatment of a patient The physician Shana CMA answers Jayde Greens call. Mrs. Green wants to talk to Dr. Cooks and tell her that she is doing much better after taking the prescribed medications for the last five days. How should the CMA handle the call? Take down the information, and let the patient know that will be given to the physician