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[Show more]Two accrediting bodies for medical assisting programs are what? 
ABHES and CAAHEP. 
 
 
 
Entry-level administrative duties for medical assistant include what? 
Creating and maintain patient medical records and billing coding. 
 
 
 
The main purpose of the American Association of Medical Assistants...
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Add to cartTwo accrediting bodies for medical assisting programs are what? 
ABHES and CAAHEP. 
 
 
 
Entry-level administrative duties for medical assistant include what? 
Creating and maintain patient medical records and billing coding. 
 
 
 
The main purpose of the American Association of Medical Assistants...
Back Order 
A term used for items ordered that cannot be shipped immediately, usually because they are out of stock 
 
 
 
Depreciation 
Accounting methods to respond to the loss of value of a property or piece of equipment over time 
 
 
 
Gross Pay 
The total amount earned in a time period by an e...
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Add to cartBack Order 
A term used for items ordered that cannot be shipped immediately, usually because they are out of stock 
 
 
 
Depreciation 
Accounting methods to respond to the loss of value of a property or piece of equipment over time 
 
 
 
Gross Pay 
The total amount earned in a time period by an e...
American Association of Medical Assistants 
National-level professional association for medical assistants 
 
 
 
American Red Cross 
Humanitarian organization that provides emergency assistance 
 
 
 
Anatomy 
Study of the structure and organization of animals and plants 
 
 
 
Anesthesia 
General ...
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Add to cartAmerican Association of Medical Assistants 
National-level professional association for medical assistants 
 
 
 
American Red Cross 
Humanitarian organization that provides emergency assistance 
 
 
 
Anatomy 
Study of the structure and organization of animals and plants 
 
 
 
Anesthesia 
General ...
Which of the following Types of Referrals is used in an emergency situation? 
A Regular 
B Urgent 
C Stat 
D Self 
Stat 
 
 
 
Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patien...
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Add to cartWhich of the following Types of Referrals is used in an emergency situation? 
A Regular 
B Urgent 
C Stat 
D Self 
Stat 
 
 
 
Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patien...
certified 
Are medical assistants licensed or certified? 
 
 
 
Only those programs that have met accredidation standards. 
Are all medical assisting programs accredited? 
 
 
 
Yes, but only professional medical assistants have graduated from an accredited program and are certified. 
Can anyone cal...
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Add to cartcertified 
Are medical assistants licensed or certified? 
 
 
 
Only those programs that have met accredidation standards. 
Are all medical assisting programs accredited? 
 
 
 
Yes, but only professional medical assistants have graduated from an accredited program and are certified. 
Can anyone cal...
Double booking 
The practice of booking two patients for the same period with the same physician 
 
 
 
encounter form 
a preprinted statement that lists codes for basic office charges and has sections to record charges incurred in an office visit, the patient's current balance, and next appointmen...
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Add to cartDouble booking 
The practice of booking two patients for the same period with the same physician 
 
 
 
encounter form 
a preprinted statement that lists codes for basic office charges and has sections to record charges incurred in an office visit, the patient's current balance, and next appointmen...
Which of the following is not one of the three types of file storage commonly used in a physician's office? 
fixed 
 
 
 
A(n) _______ filter will help the medical facility prepare for a biological attack 
High Efficiency Particulate Air (HEPA) 
 
 
 
When processing a medical claim the _______ is ...
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Add to cartWhich of the following is not one of the three types of file storage commonly used in a physician's office? 
fixed 
 
 
 
A(n) _______ filter will help the medical facility prepare for a biological attack 
High Efficiency Particulate Air (HEPA) 
 
 
 
When processing a medical claim the _______ is ...
Generally the petty cash fund should be replenished when there is a minimum of ____ in the fund. 
$15 
 
 
 
In most medical practices, the medical assistant will work under the supervision of 
physician, staff nurse, physician's assistant and nurse practitioner 
 
 
 
Do you have kids? 
Which of t...
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Add to cartGenerally the petty cash fund should be replenished when there is a minimum of ____ in the fund. 
$15 
 
 
 
In most medical practices, the medical assistant will work under the supervision of 
physician, staff nurse, physician's assistant and nurse practitioner 
 
 
 
Do you have kids? 
Which of t...
7 things that must be collected when taking a phone message 
1. Date and time of call 
2. To who the call is for 
3. Caller's name 
4. Telephone number 
5. Nature of the call 
6. Message and the action to be taken 
7. Your name or initials 
 
 
 
Four other names for an encounter form 
Fee slip, ch...
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Add to cart7 things that must be collected when taking a phone message 
1. Date and time of call 
2. To who the call is for 
3. Caller's name 
4. Telephone number 
5. Nature of the call 
6. Message and the action to be taken 
7. Your name or initials 
 
 
 
Four other names for an encounter form 
Fee slip, ch...
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? 
Certified Mail 
 
 
 
A MAA should verify a patient's CPT code for wh...
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Add to cartAn office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? 
Certified Mail 
 
 
 
A MAA should verify a patient's CPT code for wh...
in which of the following locations should a MAA store valued office items, such as check books prescription pads and access keys? 
in a lock box 
 
 
 
Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? 
Blood borne pathogens standard 
 
 
 
A ( MAA) is ...
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Add to cartin which of the following locations should a MAA store valued office items, such as check books prescription pads and access keys? 
in a lock box 
 
 
 
Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance? 
Blood borne pathogens standard 
 
 
 
A ( MAA) is ...
In this chapter, media is defined as? 
Type of communication and data storage devices 
 
 
 
Comparing the semi-block format to the full block format, how is the semi-block format different? 
The date, closing, and signature block start at the center point or are right justified and the date. closin...
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Add to cartIn this chapter, media is defined as? 
Type of communication and data storage devices 
 
 
 
Comparing the semi-block format to the full block format, how is the semi-block format different? 
The date, closing, and signature block start at the center point or are right justified and the date. closin...
EHRs have a number of benefits 
Easy storage of patient information 
Accessibility to multiple users at the same time 
A more efficient claim submission process 
 
 
 
The US federal government has also offered 
financial incentives for providers to implement EHRs 
 
 
 
some providers have a choice...
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Add to cartEHRs have a number of benefits 
Easy storage of patient information 
Accessibility to multiple users at the same time 
A more efficient claim submission process 
 
 
 
The US federal government has also offered 
financial incentives for providers to implement EHRs 
 
 
 
some providers have a choice...
A new patient arrives at the reception desk while the MAA is assisting another patient on the phone with a scheduling question. Which of the following should the MAA take? 
Place the patient on hold while checking in the new patient; Make eye contact and nod her head to acknowledge the patient's ar...
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Add to cartA new patient arrives at the reception desk while the MAA is assisting another patient on the phone with a scheduling question. Which of the following should the MAA take? 
Place the patient on hold while checking in the new patient; Make eye contact and nod her head to acknowledge the patient's ar...
What is used to submit health insurance claims for inpatient services in a facility or hospital? 
UB-04 
 
 
 
Afebrile means? 
Runny nose but no fever 
 
 
 
Surgical procedure to remove fluid from the right shoulder joint is called? 
Arthrocentesis 
 
 
 
A patient calls with a question about her ...
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Add to cartWhat is used to submit health insurance claims for inpatient services in a facility or hospital? 
UB-04 
 
 
 
Afebrile means? 
Runny nose but no fever 
 
 
 
Surgical procedure to remove fluid from the right shoulder joint is called? 
Arthrocentesis 
 
 
 
A patient calls with a question about her ...
Wave scheduling 
involves several patients arriving at the same time 
 
 
 
Terabyte 
is approximately one trillion bytes 
 
 
 
Misdemeanor 
a minor crime 
 
 
 
Requirement of a valid or legal contract 
must include manifestation of assent, involve legal subject matter and all parties must have le...
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Add to cartWave scheduling 
involves several patients arriving at the same time 
 
 
 
Terabyte 
is approximately one trillion bytes 
 
 
 
Misdemeanor 
a minor crime 
 
 
 
Requirement of a valid or legal contract 
must include manifestation of assent, involve legal subject matter and all parties must have le...
Roe v. Wade was heard by the U.S. Supreme Court in 1970 
False 
 
 
 
If a person appears in the medical office with an official press badge, the medical assistant must make information available 
False 
 
 
 
Physicians are required to be familiar with the signs of physical, psychological, and sexu...
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Add to cartRoe v. Wade was heard by the U.S. Supreme Court in 1970 
False 
 
 
 
If a person appears in the medical office with an official press badge, the medical assistant must make information available 
False 
 
 
 
Physicians are required to be familiar with the signs of physical, psychological, and sexu...
Non-compliance of OSHA regulations will result in fines and closure of a facility? (True/False) 
True 
 
 
 
Does double booking mean that the doctor has two appointment books? (True/False) 
No/ False 
 
 
 
Define Guarantor 
A person who is responsible for paying bills 
 
 
 
What are open hours in...
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Add to cartNon-compliance of OSHA regulations will result in fines and closure of a facility? (True/False) 
True 
 
 
 
Does double booking mean that the doctor has two appointment books? (True/False) 
No/ False 
 
 
 
Define Guarantor 
A person who is responsible for paying bills 
 
 
 
What are open hours in...
A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? 
"Please give me a minute while I retrieve your account" 
 
 
 
Which of the following patient information is required on the encounter form? 
Account ...
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Add to cartA patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? 
"Please give me a minute while I retrieve your account" 
 
 
 
Which of the following patient information is required on the encounter form? 
Account ...
Which of the following is the first step a medical administrative assistant should complete when creating a tickler system to mail reminder letters? 
Check future appointments 
 
 
 
A new patient is inquiring about office policies and procedures. Which of the following is an appropriate response fr...
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Add to cartWhich of the following is the first step a medical administrative assistant should complete when creating a tickler system to mail reminder letters? 
Check future appointments 
 
 
 
A new patient is inquiring about office policies and procedures. Which of the following is an appropriate response fr...
Blood pathogens 
OSHA regulation that must be reviewed yearly to ensure compliance? 
 
 
 
Obtain a written prescription from the provider 
An MAA is scheduling a patient for a procedure Which action should the assistant take first? 
 
 
 
Explain that the physical cannot be scheduled for another 2 ...
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Add to cartBlood pathogens 
OSHA regulation that must be reviewed yearly to ensure compliance? 
 
 
 
Obtain a written prescription from the provider 
An MAA is scheduling a patient for a procedure Which action should the assistant take first? 
 
 
 
Explain that the physical cannot be scheduled for another 2 ...
An office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? 
Certified Mail 
 
 
 
A MAA should verify a patient's CPT code for wh...
Preview 3 out of 17 pages
Add to cartAn office manager asks an MAA to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the MAA use to mail the letter? Certified mail, first-class mail, priority, or standard? 
Certified Mail 
 
 
 
A MAA should verify a patient's CPT code for wh...
During which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis ? 
Depression 
 
 
 
If the medical assistant stands in front of the patient or within the person's field of vision before beginning to speak, which of the following patients would benefit mos...
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Add to cartDuring which stage of grief does the patient grieve the loss of health and is very sad about the diagnosis ? 
Depression 
 
 
 
If the medical assistant stands in front of the patient or within the person's field of vision before beginning to speak, which of the following patients would benefit mos...
For which of the following tasks should a MAA use Microsoft access ? 
Creating a database 
 
 
 
Which of the following medical terms refers to the removal of all or part of an organ or tissue ? 
Lymphadenectomy 
 
 
 
A patient who has Crohn's disease should be scheduled with which of the followin...
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Add to cartFor which of the following tasks should a MAA use Microsoft access ? 
Creating a database 
 
 
 
Which of the following medical terms refers to the removal of all or part of an organ or tissue ? 
Lymphadenectomy 
 
 
 
A patient who has Crohn's disease should be scheduled with which of the followin...
A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? 
 
A. Please hold while I discuss your account with the provider. 
B. Please give me a minute while i retrieve your account. 
C. You'll have to call the...
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Add to cartA patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? 
 
A. Please hold while I discuss your account with the provider. 
B. Please give me a minute while i retrieve your account. 
C. You'll have to call the...
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