CMAA|2023 LATEST UPDATE|GUARANTEED SUCCESS

A patient calls to inquire about a recent bill and requests to speak to the provider. Which of the following statements by the MAA is appropriate? "Please give me a minute while I retrieve your account" Which of the following patient information is required on the encounter form? Account Number When leaving a message for a patient regarding an upcoming appointment, which of the following information should the MAA include in the message? The name of the practice An established patient requests a routine physical examination during the providers ready scheduled week of vacation. Which of the following statements by the MAA is appropriate? "Your provider is unavailable during that time, but I have a couple of times the following week that might work" A patient cancels a scheduled appointment due to a serious illness. Which of the following actions should the medical administrative assistant take? Add a note in the medical record about the illness and inform the provider of the patient's condition Fee schedules are based on which of the following? RBRVS Which of the following documents identifies what procedures are allowed if a patient becomes unable to communicate medical decisions? advance directives A Medical Administrative Assistant observed another office worker altering notes in a patient's record to justify medical necessity so that payment is made. What is the type of action considered? Fraud When the insurance carrier sends payment to the provider, which of the following is included with the check? remittance advice A new patient arrives at the reception desk while the medical administrative assistant is assisting another patient on the phone with a scheduling question. Which of the following actions should the assistant take when greeting the new patient? Make eye contact and nod his head to acknowledge the patient's arrival During the patient checkout procedure, a medical administrative assistant take which of the following actions? Schedule a follow-up appointment When preforming closing procedures for the day, which of the following must be secured with a lock and a key? Provider's prescription pad For which of the following tasks should a medical administrative assistant use Microsoft Access? Creating a database Which of the following describes a provider who has contract with a third-party payer? PAR Which of the following comments by a medical assistant is appropriate to say when informing a patient of his payment responsibilities for an appointment? "Your copayment is 10 dollars. How would you like to pay that today?" Which of the following is an appropriate use of petty cash funds? postage stamps Which of the following actions is a medical administrative assistants priority when pulling daily charts? Review the appointment schedule A medical administrative assistant is entering laboratory charges for a patient whose results indicate a high concentration of fat in the blood, Which of the following terms should the assistant use to describe this condition? Hyperlipidemia Which of the following parts of Medicare offers prescription benefits? Part D Which of the following types of correspondence can be written and signed by the medical administrative assistant? A letter to a patient about a scheduling change Which of the following actions should a medical administrative assistant take when scheduling a new patient for a physical examination? Inform the patient of the appointment cancellation policy Which of the following form is used for billing purposes and must be attached to the patients chart for the provider to complete? Encounter form A medical administrative assistant is scheduling a patient for a blood draw that requires a 12-hr fast. At which of the following times should the assistant schedule this diagnostic test? beginning of the day A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take? Move the patient to a quiet location. Which of the following is an eligibility requirement for medicaid? low income A patient submits $15 each time he receives treatment. The medical administrative assistant should recognize this amount is applied to which of the following parts of the patient's insurance payments? copayment Which of the following actions should the medical administrative assistant take first when processing mail? sort Which of the following informs patients that the practice will charge a fee for no shows? Financial policy Which of the following actions should the medical administrative assistant take during closing procedures? Arm the security system