CPHQ EXAM QUESTIONS AND ANSWERS

Which of the following can be defined as, "A set of measures and data that give managers and administrators a quick yet comprehensive overview of performance? a. Process measurement b. Balanced scorecard c. Dashboard d. Six Sigma - Answer- Balanced Scorecard Balanced scorecards are useful because they put strategy and vision at the center of an organization's efforts. They provide a visual display of the entire organization's progress. (Scorecards tell health systems how they're doing overall. They are quick and comprehensive. Dashboards tell systems what's happening now using interactive metrics with drill-down capabilities) Describe quality assurance vs. quality control - Answer- Quality Assurance: Focus is on the processes and procedures that improve quality, including any corrective actions needed to optimize post-production quality Quality Control: Focus on the product to find defects that occur after development A patient care team is in disagreement over new admissions procedures. What decision-making model should management use? a. Decision criteria b. Consensus c. Tenure influence - Answer- Decision criteria (This model explores all options equally and gives unorthodox or unpopular options a fair chance) How does the World Health Organization Surgical Safety Checklist lead to tight coupling in the operating room? a. It establishes universality for patients b. It compartmentalizes the procedures c. It establishes a clear OR hierarchy d. It closely aligns the various individuals involved in the process - Answer- It closely aligns the various individuals involved in the process Define risk management - Answer- Taking steps to avoid and control risks within an environment to accomplish a desired outcome Describe internal vs. external customers - Answer- Internal customers work within the organizational structure. External customers rely on and/or utilize the healthcare