HFT 1000 Midterm (All Accurately Answered)

In the context of technology, which of the following is a challenge that the hospitality industry faces? correct answers Training employees to use new technology In the hospitality industry, the ________ is usually from 3:00 p.m. to 11:00 p.m. correct answers evening shift Which of the following statements is true of the current hospitality industry philosophy? correct answers It is one in which managers council associates, giving them resources and helping them to think for themselves. Which of the following statements is true of the taverns and inns constructed in the Roman Empire? correct answers They were elaborate and well-appointed. In ancient times, Sumerian taverns and inns on the roadside became popular due to ________. correct answers the shift from hunting and gathering to growing crops ________ is the ability to achieve ongoing economic prosperity while protecting the natural resources of the planet and maintaining an ideal quality of life for its people and future generations. correct answers Sustainability The most famous hospice, the Hospice de Beaune in the Burgundy region of France, is still functioning, partly because of its role in the __________ world. correct answers wine The ________ are the people working inside a hotel who receive or benefit from the output of work done by others in the hotel. correct answers internal guests Which of the following statements is true of the TQM process? correct answers Top executives and line managers are responsible for its success. Which of the following statements is true of the current trends in sustainability and green travel in the hospitality industry? correct answers More and more guests are expecting their hospitality provider to be environmentally conscious. In the hospitality industry, ________ refers to the consumer's participation in the production process of a hotel's services. correct answers inseparability The difference between total quality management (TQM) and quality control (QC) is that QC focuses on error detection, whereas TQM focuses on ________. correct answers error prevention Corporate philosophy has strong links to quality leadership and the ________ process. correct answers total quality management Which of the following statements is true of the hospitality industry? correct answers It strives for outstanding guest satisfaction, which leads to guest loyalty and profit.