Certified Administrative Professional Exam questions with correct answers

Which of the following choices is not a type of team you'd find in an organization? Correct Answer-Finance department personnel What characterizes a cross-functional team? Correct Answer-Type of project team with a matrix structure. The informal team role of a clarifier _____________________. Correct Answer-interprets ideas, discussions, and issues What is starbursting? Correct Answer-A form of brainstorming. Which statement is an example of empathy? Correct Answer-I understand how you feel. Which word should be avoided when dealing with customers? Correct Answer-Not my job. Which of these choices is not a guideline for effective telephone communication? Correct Answer-Putting off action until later. ____________________ is a means of sending a message. Correct Answer-A channel. __________________ pertains to sound that can be described as high or low. Correct Answer-Pitch.