PGA PGM Level 3 3.0 Exam Question with 100% Correct Answers

Recommended guideline a manager should use if an employee's performance differs from the expected? ANSWER- Address and find mutual agreement How should resources be allocated to avoid overwhelming a performer? ANSWER- Make them aware of what is available What should a manager do when a performer has difficulty recognizing when to act on a specific task? ANSWER- Take a specific direction A team member sets the holes correctly and is assigned this task routinely. What is the result of this? ANSWER- Reinforced the desired outcome How should the GM use significant work when telling the merchandiser to spot audit due to shrinkage? ANSWER- Explain feedback and consequences How can managers communicate that they want to work with the performer to ensure success? ANSWER- Feedback is clear What guidelines apply when a manager uses the supporting strategy? ANSWER- Capable and motivated What guideline is used with the convincing strategy because the employee is resistant? ANSWER- Help overcome resistance and give resources to do the job What strategy is used by the head pro when requested solutions by his assistant? ANSWER- Supporting