Official ServiceNow CSA Knowledge Questions and Answers Graded A+

Official ServiceNow CSA Knowledge Questions and Answers Graded A+ Which of the following is the primary way to interact with the applications and data in a ServiceNow instance? Now Platform UI A role is a: collection of permissions A group is a: set of users who share a common purpose The Now Platform is an example of which cloud computing model? Application Platform-as-a-Service (aPaas) Which workflow types does the Now Platform provide? IT, Employee and Customer What are the three main screen elements of the Now Platform User Interface? Banner frame, Application Navigator and Content frame Which of the following would be included in the results when entering "service" in the Navigation filter? (2 answers) a. Only applications with a name containing "service" b. All modules and sections within the Service Desk application c. Only applications, sections and modules with names containing "service" d. Any module with a name containing "services" b & d What do you select to personalize the system settings of the Now Platform user interface? Gear Which of the following are ways to create a favorite? (3 answers) a. Drag the breadcrumbs of a filtered list to the Favorites tab b. Drag an individual record to the Favorites tab c. Select the personalization gear icon d. Select the star of its corresponding section e. Select the star of its corresponding application or module a, b & e What is selected to impersonate another user? User menu in the Banner frame You need to go back to review a record you just looked at recently. What is one of the quickest ways to navigate back to the same record? Select the record from the History tab Each ServiceNow solution provides its own guided setup. When implementing ITSM, where would you navigate in order to update Now Platform user interface branding, including the company logo and colors? (2 answers) a. System Properties Basic Configuration UI16 b. System Properties My Company c. Guided Setup ITSM Guided Setup d. Team Development Properties a & c Which of the following branding feature can be configured? (4 answers) a. Navigator responses b. Banner image, text and colors c. Navigator position d. Navigator background and text colors e. Browser tab title f. System date/time formatting b, d, e & f What are some of the benefits often recognized by branding your instance? (3 answers) a. Reduce service desk calls b. Accelerate adoption rates c. Create a shared identity d. Gain user trust e. Share comprehensive assignment rules b, c & d Lists provide context menus at three different levels. What are the names of those context menus? (3 answers) a. filter context b. title c. fields context d. description e. column context b, c & e A filter is a set of conditions applied to a table to help you find and work with a subset of data. In the Now Platform, filter conditions are also referred to as: Breadcrumbs Which menu can users access to display actions that involve creating quick reports, configuring lists and exporting data? Column Context Menu