CPXP Exam Questions and Correct Answers

CPXP Exam Questions and Correct Answers HEART - Answer-Hear, empathize, apologize, respond, thank LEARN - Answer-Listen, empathize, apologize, resolve, never leave them hanging. HCAHPS 8 Composites of Care - Answer-NDHPMHDO, Nurse communication, doctor communication, hospital staff responsiveness, pain management, medicine communication, hospital cleanliness and quietness, discharge information, overall hospital rating HCAHPS frequency scales - Answer-always, usually, sometimes, never HCAHPS VBP scoring - Answer-Achievement points and improvement points. Consistency score. Patient rights - Answer-Freedom from discrimination, medical information explained, know names of caregivers, right to refuse treatment, pain management, info about advance directives, accessibility to spiritual counseling, confidentiality, effective communication, confidential records, dignity, right to complain, access to medical record, right to info regarding associated agencies for care, accept or decline in research, discharge planning, estimated costs, patient visitation rights. Complaint - Answer-Concern voiced by a patient or patient's rep about service, care or treatment that can be resolved quickly by the staff present. Is resolved with the patient is satisfied with the actions taken on his/her behalf. Three Rs in religious diversity - Answer-Religion, respect, resources. What is the patient's religion? Respect: sacred texts, clothing, sacramental needs. Resources: chaplain, etc. Sympathy vs. empathy - Answer-Sympathy is feeling sorry for someone, empathy is walking in someone else's shoes. With empathy, an advocate can begin to understand the underlying emotions and pressures.