SHRM-CP Post Test Practice 97 Questions with Verified Answers,100% CORRECT

SHRM-CP Post Test Practice 97 Questions with Verified Answers What activity is prohibited by the National Labor Relations Act (NLRA)? - CORRECT ANSWER Employer domination of unions A consultant reports that a company can increase revenue by following a quality-oriented strategy. What would be a good first step towards implementing this strategy? - CORRECT ANSWER Gain management commitment to necessary investments and changes What is the relationship between diversity and inclusion? - CORRECT ANSWER Inclusion enables an organization to leverage the strategic value of diversity A university is beginning its budget planning process. Due to cutbacks in state aid, every department must cut its budget by 3%. What is this budgeting method called? - CORRECT ANSWER Formula budgeting Your organization needs to integrate functions and data for customer relationship management, manufacturing resource planning, finance, supply chain, and human resources. What type of technology would you implement? - CORRECT ANSWER Enterprise resource planning (ERP) A company is experiencing problems with back orders despite the fact that it has moved to larger facilities and doubled its workforce. Customers are dissatisfied with slow shipments and shipping errors. Which phase of its life cycle is the company experiencing? - CORRECT ANSWER Growth HR is seen by other functions in an organization as a cost center that does not generate revenue. How could the HR leader best address this perception? - CORRECT ANSWER Demonstrate the strategic value of HR services, such as efficient recruiting, to the organization What current globalization force affects workplace diversity, and what is its effect? - CORRECT ANSWER The "demographic dichotomy" has brought new attention to generational diversity. An organization has experienced rapid growth, outpacing its ability to respond quickly to competitive threats. Which form of restructuring will offer the best opportunity to minimize response times? - CORRECT ANSWER Redistribution of decision=making authority What is a potential challenge in trying to build a strong global employment brand? - CORRECT ANSWER Different value that countries and cultures may place on different things What budgeting method is based on how much it costs to perform different enterprise activities and allocates funding according to the strategic significance of the activities? - CORRECT ANSWER Activity-based Under Title VII, what is the term for a hiring practice that has an adverse impact on a class of people but is defensible as job-related? - CORRECT ANSWER Work-related requirement Why are efficiencies offered by technological advancements predicted to result in HR becoming smaller? - CORRECT ANSWER Consumer-like applications will allow line managers to handle many HR processes What task must be accomplished before identifying and analyzing risks? - CORRECT ANSWER Understanding the organization's risk appetite How does HR make sure that organizational effectiveness and development (OED) interventions deliver value? - CORRECT ANSWER Intervention objectives link outcomes to organizational goals. How would you characterize culture? - CORRECT ANSWER It is a shared system of values, beliefs, and attitudes What is the most complete definition of the term "duty of care"? - CORRECT ANSWER An employer takes all steps reasonably possible to ensure employee health and safety What is the best reason to use social media channels for corporate communication? - CORRECT ANSWER They provide instantaneous feedback to leaders about employee responses. What is the most desired outcome of an HR audit? - CORRECT ANSWER Action plan to address under performing areas The retention threshold for new hires indicates that 35% of the employees tend to quit during the first 90 days. What HR practice could improve the organization's on boarding program and reduce voluntary turnover? - CORRECT ANSWER Conduct in-depth exit interviews to determine the cause What is a key reason why many diversity initiatives fail to achieve intended workplace changes? - CORRECT ANSWER Mandating management training When an organization prides itself on a strong corporate social responsibility identity, what is it likely to see as a primary area of responsibility? - CORRECT ANSWER Its stakeholders A supervisor conducts an investigatory meeting to obtain information that could be the basis for a disciplinary action. According to the Weingarten case, who may union employees have attend the investigatory meeting? - CORRECT ANSWER Union representative What global trend has been marked by increases in both foreign direct investments (FDIs) and reverse innovations? - CORRECT ANSWER Shift in influence from developed to emerging economies What is the most effective method to achieve an employee-friendly, nonunionized workplace? - CORRECT ANSWER Creating two-way feedback mechanisms What type of learning activity would most appeal to a kinesthetic learner? - CORRECT ANSWER Putting together a group presentation What is the term for the system of rules and processes an organization puts in place to ensure adherence to laws, rules, ethical norms, and environmental and social codes of conduct? - CORRECT ANSWER Governance An employee files a grievance with the immediate supervisor claiming that a contract violation has occurred. The union steward agrees. What is the next step in the process? - CORRECT ANSWER A department head and higher-level union official discuss the grievance. Which motivational theory emphasizes the importance of autonomy, competency, and relatedness? - CORRECT ANSWER Self-determination An organization's work is divided according to a linear process. What organizational structure does this best describe? - CORRECT ANSWER Functional organization An organization uses information provided by experts to predict future industry trends. What is the name for the form of judgmental forecasting in which experts take turns presenting their assumptions and refining a composite answer but never meet face to face? - CORRECT ANSWER Delphi Technique What is the greatest benefit of Internet recruiting in a global environment? - CORRECT ANSWER Increases the volume of applicants for positions under tight time frames An objective in broadbanding is to - CORRECT ANSWER support the de-layering efforts of an organization In what type of undesirable engagement do employees appear engaged, for example, by working longer hours and even responding as such in engagement surveys, but do not actually feel or think in an engaged way? - CORRECT ANSWER Transactional engagement What can we learn from observing how organizations manage change? - CORRECT ANSWER The way the organization responds to change is a good predictor of success Which judgmental forecasting method requires a face-to-face meeting? - CORRECT ANSWER Nominal group technique What is an example of a risk management strategy that uses mitigation? - CORRECT ANSWER Workers operating dangerous machinery cannot exceed a set shift length What is the most distinctive feature of constructive discipline? - CORRECT ANSWER Opportunity for employees to correct their behavior Which function has the most effective intelligence about and highest awareness of customers, market needs, and competitive threats? - CORRECT ANSWER Marketing and sales Gaps between actual and desired performance are best identified in which phase of the ADDIE process? - CORRECT ANSWER Assessment An organization seeks ways of increasing initiative at all levels. What type of intervention could help to address this engagement issue? - CORRECT ANSWER Structural What is the purpose of "sensing meetings" in the organizational effectiveness and development process? - CORRECT ANSWER Sustaining change Which of the following is considered a key aspect of the assessment and selection step in the global assignment process? - CORRECT ANSWER Involvement of the right people A software company makes applications for small businesses and start-ups. As part of its corporate social responsibility (CSR) program, it has set up a community center where its employees are given paid time off to volunteer time and expertise to run a course designed by the company's HR function to help low-income people build their own small businesses. What term best describes this type of employee volunteer effort? - CORRECT ANSWER Employer-planned volunteering What would be considered an employer unfair labor practice? - CORRECT ANSWER Refusing to bargain with a legally recognized union What is a risk control? - CORRECT ANSWER Measure taken to manage a risk's occurrence or impact In an organizational change initiative, which action best illustrates HR's strategic role? - CORRECT ANSWER Influencing and affecting management's view of organizational change What type of job design strategy increases the variety of responsibilities but requires the same skill level? - CORRECT ANSWER Job enlargement Under what conditions is an ILO Convention legally binding? - CORRECT ANSWER Once it has been ratified by a country In Maslow's hierarchy of needs, what need is filled by opportunities for development, problem solving, and creativity? - CORRECT ANSWER Self-actualization An organization is developing a corporate social responsibility (CSR) strategy. At which two stages of the CSR strategic process is it likely to find the GRI G4 Guidelines most useful? - CORRECT ANSWER Initial assessment; measurement, reporting, and evaluation Which employees are the focus of talent management strategies? - CORRECT ANSWER Employees who are crucial to organizational success An organization needs to prioritize spending for its risk management initiatives. What would be a good first step? - CORRECT ANSWER Identify processes/individuals critical to the organization's delivery of value of stakeholders What part of job documentation provides a written statement of the necessary qualifications of the job incumbent? - CORRECT ANSWER Job specification An organization erroneously withheld deductions from several exempt employees' paychecks. Under the safe-harbor provision of the Fair Labor Standards Act, what must the organization do? - CORRECT ANSWER Make a good-faith effort to comply in the future A company purchases new billing software. What method will be most effective in training employees to use the new system? - CORRECT ANSWER Demonstration and structured exercises What is the key to making a successful business case for a diversity and inclusion strategic initiative? - CORRECT ANSWER Link it directly to the organization's unique mission, vision, and business objectives What is the basis of civil law? - CORRECT ANSWER Legislative acts How does Peter Senge, author of The Fifth Discipline, define learning organizations? - CORRECT ANSWER Organizations that can deliberately and strategically create their markets through self-development What is the most important factor HR should consider before conducting an employee engagement survey? - CORRECT ANSWER Leadership buy-in and commitment to act on survey results A large organization with federal contracts is under investigation for discriminatory hiring practices. How can HRIS help in the organization's defense? - CORRECT ANSWER By providing data related to the company's affirmative action programs and practices The government of country A charges the employees of a business legally headquartered in that country with bribing officials in country B. What legal principle does this illustrate? - CORRECT ANSWER Extraterritoriality What political factors can have an impact on HR initiatives? - CORRECT ANSWER Government and taxes Which phrase is most characteristic of replacement planning as opposed to succession planning? - CORRECT ANSWER Matches the requirements of specific position with individual who have specific skills Which phrase is most characteristic of replacement planning as opposed to succession planning? - CORRECT ANSWER Ensures that talent and skills match strategic organizational goals Which statement best describes an HR role in the litigation process? - CORRECT ANSWER Assisting legal counsel as requested What is hyperconnectivity? - CORRECT ANSWER Increasing digital interconnection of people and things, anytime and any place What is the critical policy challenge for global HR regarding organizational values and policies and its diversity and inclusion strategy? - CORRECT ANSWER Ensuring that each policy applies equitably and fairly across all the organization's diversity dimensions, functions, and global locations Before a local government can fine a business for violating an employment law, it must present proof of the infraction. What legal principle does this illustrate? - CORRECT ANSWER Due process HR's strategic responsibilities include participating in creating the organization's business strategy and aligning the HR strategy with the organization's strategy. What else could be considered a strategic responsibility? - CORRECT ANSWER Supporting other functions in their strategic roles Which recent technological innovation is essential to HR in maintaining compliance? - CORRECT ANSWER Electronic record keeping What is different about the employment-at-will concept of the employment relationship? - CORRECT ANSWER Under the employment-at-will doctrine, a firm can terminate an employee for any reason at any time, with very few exceptions A nonselected job candidate challenges the outcome of a selection test. What is the best piece of evidence the organization can present in a legal defense of the selection decision? - CORRECT ANSWER Documentation of the test's validity An organization's board of directors recommends a large cut in the financial support of the organization's employee health insurance plan in order to increase profits. It also recommends adding stock options and increasing the severance package for senior officers. At the same time, the management team emphasizes placing customers first, promoting teamwork, and treating coworkers fairly. In this situation, what is the strongest message the organization is sending? - CORRECT ANSWER Corporate decisions and organizational values are not aligned How can HR provide the most value in the strategic planning process? - CORRECT ANSWER By identifying the HR implications of the company's strategy What is meant by a fiduciary duty or obligation? - CORRECT ANSWER Legal obligation of one party to act in the best interest of another What are the three spheres of sustainability? - CORRECT ANSWER Environmental, social, economic What is the goal of a transnational corporation? - CORRECT ANSWER To build strong local and global identities What is the first thing an employer should do when conducting a preemployment background check? - CORRECT ANSWER Ensure there is a signed release from the candidate allowing the organization to seek background information. What is an example of indirect compensation? - CORRECT ANSWER Granting compensatory time off to a salaried employee for extra hours worked at a convention A not-for-profit organization determines that it has a limited global presence that prevents it from delivering services to those in need. In a SWOT analysis, what would this factor be considered? - CORRECT ANSWER A weakness Nancy Adler identifies four challenges to effective cross-cultural communication. What term describes the challenge that absolves individual responsibility by ascribing obstacles to innate cultural resistance? - CORRECT ANSWER Cultural determinism What would be examples of perquisites? - CORRECT ANSWER Company cars and club memberships At what point in the hiring process does an employer first have an opportunity for employee engagement? - CORRECT ANSWER As prospective employees explore the company's careers page and public-facing job listings How did the Patient Protection and Affordable Care Act (PPACA) amend the Consolidated Omnibus Budget Reconciliation Act (COBRA)? - CORRECT ANSWER Requires coverage of an employee's adult children up to age 26 An organization's state mandates a $2.00 per hour increase in the minimum wage. As the company implements the change, new hires will now be started at the same wage as workers who have been on the job for two years. What type of pay variation does this exemplify? - CORRECT ANSWER Pay compression What is the term for briefer, more frequent surveys that address specific issues or are given to specific segments of the workforce? - CORRECT ANSWER Pulse surveys What would be a correct description of benchmarks? - CORRECT ANSWER Benchmarks should be based on best practices During workforce planning, HR determines that 20 new employees will be needed to achieve organizational plans for growth in global markets. This determination is part of which area in a workforce analysis process? - CORRECT ANSWER Demand analysis What type of strategic compensation plan fosters acquisition of knowledge and skills and enhances employees' performance, satisfaction, and self-efficacy? - CORRECT ANSWER Competency-based pay What is the most accurate characterization of business value? - CORRECT ANSWER What constitutes value may be different in different organizations Why would an HR professional use trend analysis? - CORRECT ANSWER To plan possible responses to changes in labor supply What is most useful for forecasting future staffing conditions? - CORRECT ANSWER HRIS information and performance management data Which work relationships are most closely tied to creating and sustaining employee engagement? - CORRECT ANSWER Manager-employee relationships What type of compliance program evaluation asks questions such as "Is there less misconduct?" "How willing are employees and agents to report concerns?" or "How satisfied are stakeholders with the organization"? - CORRECT ANSWER Outcomes evaluation In the balanced scorecard approach, what is the purpose of leading indicators? - CORRECT ANSWER To predict future performance Sales has made an unrealistic commitment to a customer. In order to meet the commitment, the CEO suggests that all salaried employees work ten-hour days, six days a week, for a minimum of one year. What would be the best response by the HR director? - CORRECT ANSWER Find another alternative that will not take advantage of employees but will meet sales and customer needs