Mgmt 425 -STUDY GUIDE EXAM 1 questions with correct answers

Importance of Quality - Correct Answer--Quality provides the voice of the customer critical to developing innovative products and services -Quality can provide an organization with a competitive edge -"No quality, no sales. No sales, no profit. No profit, no jobs." *Formal Definitions of Quality (Look at definitions in book) - Correct Answer--Transcendent Perspective -Product Perspective -User Perspective -Value Perspective -Manufacturing Perspective -Customer Perspective Transcendent Perspective - Correct Answer-EXCELLENCE quality is both absolute and universally recognizable, a mark of uncompromising standards and high achievement examples: Rolex watches, Ritz Carlton hotels, and Lexus automobiles (usually characterized by aesthetics) Product Perspective - Correct Answer-QUANTITIES OF PRODUCT ATTRIBUTES