WGU D351 Functions of Human Resource Management terms Exam Questions Rated 100%

Absenteeism - ANS The failure of an employee to report to the workplace as scheduled Accountability - ANS The personal duty to someone else (a higher-level manager or the organization itself) for the effective use of resources to complete an assignment Active listening - ANS The intention and ability to listen to others, use the content and context of the communication, and respond appropriately Adverse employment action - ANS Any action, such as firings, demotions, schedule reductions, or changes, that would harm the individual employee Affirmative action - ANS A series of policies, programs, and initiatives that have been instituted by various entities within both government and the private sector that are designed to prefer hiring of individuals from protected groups in certain circumstances in an attempt to mitigate past discrimination Arbitrator - ANS A neutral third party who resolves a conflict by making a binding decision Assessment center - ANS A place where job applicants undergo a series of tests, interviews, and simulated experiences to determine their potential for a particular job Authority - ANS The right to give orders, enforce obedience, make decisions, and commit resources toward completing organizational goals Autocratic style of management - ANS Highly directive and low in supportiveness. Appropriate when interacting with low-capability employees. Consultative style of management - ANS Highly directive and highly supportive behavior, is appropriate when interacting with moderately capable employees. Give specific instructions, and oversee performance at all major stages of a task. Participative style of management - ANS Low directive behavior and high supportive behavior, and it is appropriate when interacting with employees with high capability. Spend a small amount of time giving general directions and a great deal of time giving encouragement. Empowering Style of Management - ANS Provide very little direction or support to employees, appropriate for outstanding employees. You should let them know what needs to be done and answer their questions, but it is not necessary to oversee their performance. Behaviorally anchored rating scale (BARS) form - ANS A performance appraisal that provides a description of each assessment along a continuum Behaviors - ANS The actions taken by an individual Bias - ANS A personality-based tendency, either toward or against something