NOCTI practice questions packet 1 top graded 2024

Maintaining good interpersonal relationships depends on a. going along with the crowd b. communicating clearly with others c. following orders without questioning d. all of the above - b. communicating with others clearly During working hours, the medical assistant should assist with a. door to door salespeople b. unidentified telephone callers c. patients wishing to change appointments d. all of the above - d. all of the above When a new patient enters your office, which of the following should the medical assistant do first? a. collect urine specimen b. greet the patient and hand them a medical form to complete c. notify the doctor that the patient has arrived d. ignore the patient's arrival until the time of their appointment - b. greet the patient and hand them a medical form to complete A patient stops in your office and complains about the treatment received. The medical assistant should a. question the doctor's actions b. engage in a verbal duel c. record the information in the patient's file d. allow the supervisor or office manager to handle the situation - d. allow the supervisor or office manager to handle the situation When calling prescription in to a pharmacy, a. gather all pertinent information and have it available b. indicate the patient's marital status c. ask the pharmacist what pharmacist what prescriptions insurance coverage the patient carries d. call the pharmacy closest to the doctor's office - a. gather all pertinent information and have it available a patient has called with a complaint about a prescription. The patient feels the doctor prescribed the wrong dosage. Which of the following is the appropriate action to take? a. tell the patient to call the pharmacist b. call the pharmacy immediately and change the patient's prescription c. refer the call to the patient's doctor d. tell the patient to give the medicine time to start working - c. refer the call to the patient's doctor When leaving a phone message regarding lab results on a patient's answering machine, a. give thorough and complete information about the test results b. leave the doctor's name and home phone number c. instruct the patient to call the lab d. maintain the patient's confidentiality - d. maintain the patient's confidentiality To show a positive attitude over the telephone, a. smile when speaking b. use the caller's first name c. sit in an ergonomically correct position d. breathe deeply and evenly - a. smile when speaking The form used to notify a patient of balance due is called a/an a. appointment card b. ledger card c. statement d. log sheet - c. statement A patient requires a series of appointments at one week intervals; the best scheduling option would be to assign the patient a. several 20 minute time units b. randomly c. relative to payment schedule d. the same time and day each week - d. the same time and day each week Legible records are important for which of the following reasons? a. increased communication among office personnel b. legally avoid mal practice involvement c. assist in the auditing process d. all of the above - d. all of the above the patient medical file should include all of the following except a. HIV status b. insurance data c. allergies and medication d. date of birth - b. insurance data The spouse and children of an insurance subscriber are referred to as a. subscribers b. employees c. dependents d. carriers - c. dependents