System Analysis Chapter 7 Exam Questions With Verified Answers

System Analysis Chapter 7 Exam Questions With Verified Answers Application Service Provider (ASP) - answerA firm that delivers a software application or access to an application by charging a usage or subscription fee benchmark - answerA measure of the time a package takes to process a certain number of transactions build or buy - answerA choice between developing in-house software and purchasing software, often called or make or buy decision business process outsourcing (BPO) - answerOutsourcing of a basic business process, see outsourcing cloud computing - answeran outline software and data environment in which applications and services are accessed and used through an Internet connection rather than a local computer evaluation and section team - answera group of people involved in selected hardware and software. The group includes systems analysts and users. evaluation model - answera technique that uses a common yardstick to measure and compare vendor ratings fixed fee model - answera service model that charges a set fee based on a specified level of service and user support global outsourcing - answerthe practice of shifting IT development, support and operations to other countries horizontal application - answera software package that can be used by many different types of organizations. In-house software - answerAn information center or help desk within the IT department responsible for providing user support and offering services such as hotline assistance, training, and guidance to users who need technical help. Information center (IC) - answerA facility that supports users by training them on application software. Used support specialists answer questions, troubleshoot problems, and serve as a clearinghouse for used problems and solutions. Also known as service desk or help desk