NU 131 Exam 2 Questions and Answers 100% Pass

NU 131 Exam 2 Questions and Answers 100% Pass Communication - Answer- And interaction between two or more people what is the communication process? - Answer- message sender method receiver an feedback message - Answer- Expression or thought sender - Answer- a person who transmits a message method - Answer- The way the message was sent receiver - Answer- interprets message One-way communication - Answer- Send her controls the situation by telling the receiver what to do Two-way communication - Answer- there is feedback or discussion verbal communication - Answer- expressed in words nonverbal communication - Answer- physical appearance, facial expression, just yours, I contact, tone of voice, touch, and silence Re-stating - Answer- Repeating in a slightly different way Clarifying - Answer- The process of making sure you have understood the meaning of what was said Reflecting - Answer- Repeating in your own words what you think was said. Summarizing - Answer- Retelling the main ideas of a text in your own words. Minimal encouraging - Answer- sounds or words that encourage the sender to continue with the message Remaining silent - Answer- can encourage the sender to continue Validating - Answer- Asking questions related to the original statement why - Answer- Another way of saying no false reassurance - Answer- what you say in your reassurance may not be true probing - Answer- pushing for more information than is necessary belittling - Answer- make (someone or something) seem unimportant, insulting giving advice - Answer- Telling the receiver what to do Simple answers - Answer- Causes the receiver to feel misunderstood Congruence - Answer- agreement, harmony time & setting - Answer- When and where communication takes place Proxemics - Answer- Space between the individuals Biases - Answer- Prejudices or negative beliefs physical handicaps - Answer- difficulties with vision and/or hearing What are factors that can affect communication - Answer- congruence, time and setting, proxemics, biases, physical handicaps Examples of blocking communication - Answer- asking why, false reassurance, probing, judging, belittling, giving advice, and simple answers Communication strategies for active listening - Answer- Restating, clarifying, reflecting, summarizing, minimal encouraging, remaining silence, summarizing, valida