ASAP PACE Certification 2020 Exam Questions with Correct Answers

ASAP PACE Certification 2020 Exam Questions with Correct Answers Convergent thinking - Answer-Relies on reason and logic to find the one best answer to a question Divergent thinking - Answer-Focuses on producing a broad variety of ideas Levels of Communication - Answer-1. Casual 2. Critical 3. Crucial Crucial Communication Components - Answer-Opposing opinions, high stakes, strong emotions Communication Cycle - Answer-Sender Message Receiver Main 3 Components of Communication - Answer-1. Word Choice 2. Tone of Voice 3. Body Language Word Choice (% of meaning) - Answer-10% Tone of Voice (% of meaning) - Answer-35% Body Language (% of meaning) - Answer-55% Tone of Voice Elements - Answer-Pitch, Pace, Volume, Inflection, Emphasis Body Language Elements - Answer-Eye Contact, Facial Expression, Positioning, Gestures Context Elements - Answer-Place, People, Purpose Non-Verbal Listening Skills - Answer-Don't interrupt, remove distractions, nod, mirror the communicator, take notes