PGA Level 2 3.0 Golf Operations Study Guide Exam Q&A Latest Updated

PGA Level 2 3.0 Golf Operations Study Guide Exam Q&A Latest Updated In order to follow through on a business plan, the golf operation must be structured a way that directly supports the business plan's ________. - CORRECT ANSWERObjectives What are the three areas of a golf operation? - CORRECT ANSWER-Resources, Staffing, Systems The facility's direction and goals are supported first and foremost by... - CORRECT ANSWER-the organization of the golf operation What are the four types of resources? - CORRECT ANSWER-Physical, Financial, Human, Time-Based What is the most valuable asset of a facility? - CORRECT ANSWER-Staff What truly defines the golf operation and the facility? - CORRECT ANSWER-The way employees are organized and directed What is the overall interpersonal atmosphere of a facility, or the direct manifestation of a facility's vision, mission, and values in its service, the employees' actions and attitudes, as well as the facility's design and structure? - CORRECT ANSWER-Culture People within the facility are open to discussion and input regarding every aspect of the facility's operations - CORRECT ANSWER-Culture of Improvement It's important that the ________ ____ ________ of the facility's customer base be made a consideration of the facility's culture because they are its life blood - CORRECT ANSWER-desires and expectations An ________ ______ is a fundamental tool for clarifying staff roles and the reporting relationships of team members. - CORRECT ANSWER-organizational chart What dictates the type and number of employees that need to be hired? - CORRECT ANSWER-The facility's type, size, mission business objectives, financial resources Clear written procedures that reduce misunderstandings, create accountability, and provide an objective tool for measuring performance. - CORRECT ANSWER-Job description