Tentamen (uitwerkingen)

Priority Dispatch questions and answers A+ score assured 2024/2025

1 keer verkocht

Vak
Emd course v14 q

Instelling
Emd Course V14 Q

[Meer zien]

Voorbeeld 2 van de 7 pagina's

Bekijk voorbeeld

Geupload op 16 juni 2024
Aantal pagina's 7
Geschreven in 2023/2024
Type Tentamen (uitwerkingen)
Bevat Vragen en antwoorden

emd course v14 q
in norder to become a successful emergency telecom
in this course the 3 ps refer to ansprotocol p
the technology that allows an etc to take an autom

Instelling Emd course v14 q
Vak Emd course v14 q

Volgen

Rosedocs Lid sinds 1 jaar 55 documenten verkocht

$12.99

Ook beschikbaar in voordeelbundel v.a. $17.99

In winkelwagen

Opslaan

100% tevredenheidsgarantie
Direct beschikbaar na je betaling
Lees online óf als PDF
Geen vaste maandelijkse kosten

Ook beschikbaar in voordeelbundel (1)

emd course v14 questions and answers A+ score assured 2024/2025 (ALL BUNDLED HERE!!)

$ 45.96 $ 17.99 4 items

1. Tentamen (uitwerkingen) - Emd v14 questions and answers a+ score assured 2024/2025
2. Tentamen (uitwerkingen) - Outec - online universal telecommunication essentials course v1.0 questions and answe...
3. Tentamen (uitwerkingen) - Emd laws v14.0 questions and answers a+ score assured 2024/2025
4. Tentamen (uitwerkingen) - Priority dispatch questions and answers a+ score assured 2024/2025
Meer zien

Priority Dispatch

IN norder to become a successful emergency telecommunicator, combination of the
following is required - ANStraining and temperament

If a field unit needs a certain type of assistance, it is usually up to that field unit to locate,
notify, and coordinate the additional resources - ANSFalse

The IAED enforces its Code of Ethics by withholding or revoking the certifications of those
who fail to agree to, or uphold, these standards - ANSTrue

When faced with an ethical dilemma in the communication center, the ETC should FIRST -
ANSfollow established protocol, procedure, and policy

A procedure that has been highly defined, structured, and placed into a reference system is
known as a - ANSprotocol

In this course the 3 P's refer to - ANSprotocol, procedure, and policy

Wireless internet devices connect to the internet using - ANSwi-fi

Cell phone networks are divided into specific areas called cells, each with its own -
ANSantenna

Prior to the development of emergency number technology, either the caller or the operator
had to try to figure out which agency or department emergency call should go to, based on
the caller's location. - ANStrue

What does the acronym TDD stand for - ANStelecommunications device for the deaf

What does the acronym VoIP stand for - ANSVoice over Internet Protocol

The technology that allows an ETC to take an automatic number identification (ANI) number
and "dip" it into an address database is called - ANSALI (automated location idenification)

What does the acronym CAD stand for - ANScomputer aided dispatch

The total number of emergency calls has increased dramatically due to wireless technology -
ANStrue

In the context of the communication process, the "medium" is - ANShow the message is
conveyed

In the context of the communication process, "noise" can occur when you are thinking about
something else and essentially blocking out most or all of an incoming message - ANStrue

, Diction refers to - ANSthe choice of words and phrases used to communicate

It is good practice for ETC's to try to impress callers b using specialized language - ANSfalse

Active listening requires the ETC to tune out distractions and focus on the caller's message -
ANStrue

ETC's are morally, and in many cases legally, obligated to - ANSensure confidentiality of
intimate/sensitive information about the caller/patient/victim

Explaining to a caller what is happening and why should be avoided because it wastes
valuable time and increases response times - ANSfalse

Given any specific type of incident, there must be no difference in - ANSthe level of service
that each calltaker in the agency provides

A _________ could be a referring agency, an alarm company, or a person that generally
lacks personal, direct knowledge bet was asked or told be someone else to summon help. -
ANSFourth-party caller

When the ETC needs to verify address/location information provided by the caller, it is
recommended that the ETC - ANSask the caller to repeat the information

For the caller, the perceived response time is often not as long as the actual response time -
ANSfalse

The two basic types of customers with whom emergency telecommunicators must interact
are - ANSinternal and external

Public trust is fragile and can be severely impaired by one negative experience - ANSTrue

In the context of emergency telecommunication, ECCS stand for - ANSEmotional Content
and Cooperation Score

Studies show that the ECCS for most emergency callers is between - ANS1 and 2

Most emergency number callers are too upset to communicate effectively - ANSfalse

The hysteria threshold refers to - ANSthe point at which a caller loses control over her/his
actions and emotions

When using the repetitive persistence technique, the calltaker should - ANSrepeat a
statement verbatim using a firm but caring tone

When an ETC is having trouble communicating with a caller who primarily speaks a foreign
language, the ETC should - ANSobtain foreign language support, if available.

Dit zijn jouw voordelen als je samenvattingen koopt bij Stuvia:

Bewezen kwaliteit door reviews

Studenten hebben al meer dan 850.000 samenvattingen beoordeeld. Zo weet jij zeker dat je de beste keuze maakt!

In een paar klikken geregeld

Geen gedoe — betaal gewoon eenmalig met iDeal, creditcard of je Stuvia-tegoed en je bent klaar. Geen abonnement nodig.

Direct to-the-point

Studenten maken samenvattingen voor studenten. Dat betekent: actuele inhoud waar jij écht wat aan hebt. Geen overbodige details!

Veelgestelde vragen

Wat krijg ik als ik dit document koop?

Je krijgt een PDF, die direct beschikbaar is na je aankoop. Het gekochte document is altijd, overal en oneindig toegankelijk via je profiel.

Tevredenheidsgarantie: hoe werkt dat?

Onze tevredenheidsgarantie zorgt ervoor dat je altijd een studiedocument vindt dat goed bij je past. Je vult een formulier in en onze klantenservice regelt de rest.