Exam (elaborations)
RWST016 Latest Update Questions and 100% Verified Correct Answers Guaranteed A+
- Course
- Institution
RWST016 Latest Update Questions and 100% Verified Correct Answers Guaranteed A+
[Show more]
Content preview
RWST016 Latest Update 2024 -2025 150 Questions and 100% Verified Correc t Answers Guaranteed A+ A comprehensive list of system features and specifications can be found in which of the following documents? - CORRECT ANSWER: Hardware Maintenance Manual (HMM) OR Quick Start Guide OR Warranty Documentation NOT Owner's Manual A customer has a computer that is spontaneously rebooting, but is not giving a blue screen STOP error. Which component should you check FIRST? - CORRECT ANSWER: Power Supply A Hardware Maintenance Manual (HMM) contains information on which of the following topics? - CORRECT ANSWER: Hardware removal and replacement A laptop asks for a password every time it performs a POST. Which BIOS setting causes the laptop to prompt for a password at this time? - CORRECT ANSWER: Network Password OR Power On Password OR Windows Password NOT POST Password A PC technician's tool kit should include which of the following USB Type -C items? (Select all that apply) - CORRECT ANSWER: A secure login is required to access certain areas of the Lenovo Support site. Which of the following requires a secure login? - CORRECT ANSWER: Hardware Maintenance Utilities A technician has just installed a network card on a computer running Windows 7. Which of the following should the technician do next to complete the installation? - CORRECT ANSWER: A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do? - CORRECT ANSWER: Disconnect the power cable A user has complained that their desktop computer will not boot. After inspection, you discover the user's USB key is attached. Of the following choices, which is the most likely cause? - CORRECT ANSWER: Boot sequence is set to boot from USB A user is explaining a problem they are having to a technician. During the explanation, the technician determines what the cause of the problem is. Which of the following should the technician do? - CORRECT ANSWER: Wait until the user finishes their explanation and then offer advice After replacing the system board in a desktop, laptop, or tablet system, the system board utility must be used to update what? (Select all that apply) - CORRECT ANSWER: Serial number AND Machine type and model An exceptional customer service experience is where the service provider tried to - CORRECT ANSWER: Understand the customer and resolve the problem quickly and in a timely manner As a Service Technician, in many cases you will be a customer's first or only face -to-face interaction with a Lenovo employee. What is the best way to get things started on the right foot? - CORRECT ANSWER: Good first impression Before beginning any repairs, which of the following should a Service Technician do? - CORRECT ANSWER: Validate the Warranty Before removing the defective part from a Lenovo computer system, where should you put the replacement part in preparation? - CORRECT ANSWER: On top of the anti -
static mat Before replacing a FRU on any Lenovo system, you should always do which of the following? - CORRECT ANSWER: NOT Remove all surrounding FRUs Before showing up on -site to fix a Lenovo ThinkPad laptop, a technician should download which document that provides valuable information on error codes and parts lists, as well as removing and replacing FRUs? - CORRECT ANSWER: Hardware Maintenance Manual (HMM) BIOS is a form of _________ that provides support for all of the major hardware devices in a computer. - CORRECT ANSWER: Firmware Firmware is made up of which of the following? (Select all that apply) - CORRECT ANSWER: How do you enter BIOS Setup? - CORRECT ANSWER: Continually tap F1 during system boot Idea product warranties are typically which of the following? - CORRECT ANSWER: One year for parts and labor
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Tutordiligent. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $20.49. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
67096 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now