RWST016 Latest Update 2024 -2025 150 Questions and 100% Verified Correc t Answers Guaranteed A+ A comprehensive list of system features and specifications can be found in which of the following documents? - CORRECT ANSWER: Hardware Maintenance Manual (HMM) OR Quick Start Guide OR Warranty Documentation NOT Owner's Manual A customer has a computer that is spontaneously rebooting, but is not giving a blue screen STOP error. Which component should you check FIRST? - CORRECT ANSWER: Power Supply A Hardware Maintenance Manual (HMM) contains information on which of the following topics? - CORRECT ANSWER: Hardware removal and replacement A laptop asks for a password every time it performs a POST. Which BIOS setting causes the laptop to prompt for a password at this time? - CORRECT ANSWER: Network Password OR Power On Password OR Windows Password NOT POST Password A PC technician's tool kit should include which of the following USB Type -C items? (Select all that apply) - CORRECT ANSWER: A secure login is required to access certain areas of the Lenovo Support site. Which of the following requires a secure login? - CORRECT ANSWER: Hardware Maintenance Utilities A technician has just installed a network card on a computer running Windows 7. Which of the following should the technician do next to complete the installation? - CORRECT ANSWER: A technician is about to open a desktop PC to replace a video card. He shuts down the computer, opens it, grounds himself with the ESD wrist strap, and begins to open the case. Which step did the technician forget to do? - CORRECT ANSWER: Disconnect the power cable A user has complained that their desktop computer will not boot. After inspection, you discover the user's USB key is attached. Of the following choices, which is the most likely cause? - CORRECT ANSWER: Boot sequence is set to boot from USB A user is explaining a problem they are having to a technician. During the explanation, the technician determines what the cause of the problem is. Which of the following should the technician do? - CORRECT ANSWER: Wait until the user finishes their explanation and then offer advice After replacing the system board in a desktop, laptop, or tablet system, the system board utility must be used to update what? (Select all that apply) - CORRECT ANSWER: Serial number AND Machine type and model An exceptional customer service experience is where the service provider tried to - CORRECT ANSWER: Understand the customer and resolve the problem quickly and in a timely manner As a Service Technician, in many cases you will be a customer's first or only face -to-
face interaction with a Lenovo employee. What is the best way to get things started on the right foot? - CORRECT ANSWER: Good first impression Before beginning any repairs, which of the following should a Service Technician do? - CORRECT ANSWER: Validate the Warranty Before removing the defective part from a Lenovo computer system, where should you put the replacement part in preparation? - CORRECT ANSWER: On top of the anti -
static mat Before replacing a FRU on any Lenovo system, you should always do which of the following? - CORRECT ANSWER: NOT Remove all surrounding FRUs Before showing up on -site to fix a Lenovo ThinkPad laptop, a technician should download which document that provides valuable information on error codes and parts lists, as well as removing and replacing FRUs? - CORRECT ANSWER: Hardware Maintenance Manual (HMM) BIOS is a form of _________ that provides support for all of the major hardware devices in a computer. - CORRECT ANSWER: Firmware Firmware is made up of which of the following? (Select all that apply) - CORRECT ANSWER: How do you enter BIOS Setup? - CORRECT ANSWER: Continually tap F1 during system boot Idea product warranties are typically which of the following? - CORRECT ANSWER: One year for parts and labor
face interaction with a Lenovo employee. What is the best way to get things started on the right foot? - CORRECT ANSWER: Good first impression Before beginning any repairs, which of the following should a Service Technician do? - CORRECT ANSWER: Validate the Warranty Before removing the defective part from a Lenovo computer system, where should you put the replacement part in preparation? - CORRECT ANSWER: On top of the anti -
static mat Before replacing a FRU on any Lenovo system, you should always do which of the following? - CORRECT ANSWER: NOT Remove all surrounding FRUs Before showing up on -site to fix a Lenovo ThinkPad laptop, a technician should download which document that provides valuable information on error codes and parts lists, as well as removing and replacing FRUs? - CORRECT ANSWER: Hardware Maintenance Manual (HMM) BIOS is a form of _________ that provides support for all of the major hardware devices in a computer. - CORRECT ANSWER: Firmware Firmware is made up of which of the following? (Select all that apply) - CORRECT ANSWER: How do you enter BIOS Setup? - CORRECT ANSWER: Continually tap F1 during system boot Idea product warranties are typically which of the following? - CORRECT ANSWER: One year for parts and labor
