100% satisfaction guarantee Immediately available after payment Both online and in PDF No strings attached
logo-home
Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions with Correct Answers $14.49   Add to cart

Exam (elaborations)

Zendesk Administrator Exam- Section 6: Security and Data Persistence Questions with Correct Answers

 7 views  0 purchase
  • Course
  • Zendesk Admin
  • Institution
  • Zendesk Admin

Zendesk Sandbox Correct Answer-A stand alone instance of your Zendesk based on your current settings, including account name, branding, localization, and agents. Use the sandbox for testing triggers, automations, etc. without effecting production environment. Zendesk open support instance Correc...

[Show more]

Preview 2 out of 9  pages

  • August 10, 2024
  • 9
  • 2024/2025
  • Exam (elaborations)
  • Questions & answers
  • Zendesk Admin
  • Zendesk Admin
avatar-seller
cracker
Zendesk Administrator Exam- Section 6: Security and Data
Persistence Questions with Correct Answers
Zendesk Sandbox Correct Answer-A stand alone instance of your
Zendesk based on your current settings, including account name,
branding, localization, and agents. Use the sandbox for testing triggers,
automations, etc. without effecting production environment.


Zendesk open support instance Correct Answer-Anyone can see your
help center and submit requests. You have two options for setup of
users: registered (verified) and non registered


When and agent leaves you can reassign their tickets two ways Correct
Answer-1. Manually reassign each ticket
2. Bulk reassign each ticket
Admin>manage>people>select assigned tickets


SSL for Zendesk Correct Answer-Secure Socket Layer is an a
encryptions protocol that ensures secure communications with your help
center. SSL is enabled by default for all Zendesk.com sub domains.


Zendesk EV Indicator Correct Answer-Zendesk indicates SSL to
through customers browser by https (HTTP Secure) ad by a padlock icon
in address bar. If you create your own sud domain (example
support.modcam.com instead of modcam.zendesk.com) the SSL no
longer applies

, What are the 3 "ways" you can configure you Zendesk Support Instance
for access? Correct Answer-Restricted, open, or closed


Unverified/Unregistered Users in Zendesk and example Correct Answer-
Users that are not prompted to verify their email addresses. This could
be a recommended solution for email only support or instances where do
not want users visiting the help center. If ticket is submitted than the
user does not have to verify email rather gets email notification that the
request has been received


Registered Users in Zendesk and example Correct Answer-Registered
users have verified their email address and users accounts have been
created. They can either be verified when submitting a ticket and
confirming their email address or you the administrator can create their
user account.


Help Center Sign in Correct Answer-The help center will still give users
the option of registering and creating a login to use your help center.
This could modified to hide the sign up/login pages.


Registered users submits a ticket with out signing in Correct Answer-
The ticket is flagged in order to point out potential risk of someone
impersonating a user in an "open" Zendesk support instance


How to handle flagged tickets Correct Answer-1. Ignore the notice if
everything is okay with ticket. You cannot remove the flag. 2 If you are
concerned you can raise attention to your manager to consider
suspending the user

The benefits of buying summaries with Stuvia:

Guaranteed quality through customer reviews

Guaranteed quality through customer reviews

Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.

Quick and easy check-out

Quick and easy check-out

You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.

Focus on what matters

Focus on what matters

Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!

Frequently asked questions

What do I get when I buy this document?

You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.

Satisfaction guarantee: how does it work?

Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.

Who am I buying these notes from?

Stuvia is a marketplace, so you are not buying this document from us, but from seller cracker. Stuvia facilitates payment to the seller.

Will I be stuck with a subscription?

No, you only buy these notes for $14.49. You're not tied to anything after your purchase.

Can Stuvia be trusted?

4.6 stars on Google & Trustpilot (+1000 reviews)

82191 documents were sold in the last 30 days

Founded in 2010, the go-to place to buy study notes for 14 years now

Start selling
$14.49
  • (0)
  Add to cart