Questions And Answers
Head Wind - answer Wind blowing directly against the course of an aircraft
Ferry Flight - answer Flight set up to move aircraft from one station to another
without passengers
ERJ 175 - answer Embraer Regional Jet
Duty Time - answer The time beginning at the report for duty time and terminating at
the release of duty time
Domicile - answer The city designated by the company where flight attendants are
based
Direct Flight - answer Most direct flight making intermediate stops
Crew Resource Management - answer Effective utilization and communication with
all resources to achieve safe, efficient flight operations
Crewmember - answer A person assigned to perform a duty in an aircraft during
flight time
Connection - answer A required plane change to arrive at destination
Deadheading - answer Transportation of a crewmember from one point to another in
order to cover a trip
Customer Service Agent (CSA) - answer Responsible for assisting customers,
whether it's a customer relations, frontline, gate, cargo, or ground operations employee.
Flight attendants interact with customer service representatives in boarding and
deplaning passengers
CRJ 200 - answer Bombardier Canadair Regional Jet
50 passengers
One-class cabin
CRJ 700 (69 PAX) - answer Bombardier Canadair Regional Jet
69 passengers
9 first class seats
16 Delta+ seats
44 main cabin seats
, CRJ 700 (70 PAX) - answer Bombardier Canadair Regional Jet
70 passengers
6 first class seats
16 Economy Plus seats
48 Economy
CRJ 700 (70 PAX-AE) - answer Bombardier Canadair Regional Jet
70 passengers
6 first class seats
16 main cabin extra seats
48 coach seats
CRJ 900 (76 PAX) - answer Bombardier Canadair Regional Jet
76 passengers
12 first class seats
12 Delta+ seats
52 main cabin seats
Flight Attendant (FA) - answer Individual qualified to perform safety duties and
deliver customer service in the aircraft cabin
Flight - answer Movement of an airplane from its point of origin to its final destination
First Officer - answer A pilot second-in-command whose duty is also to assist or
relieve the captain in the manipulation of the controls of an aircraft, including takeoff and
landing
Hanger - answer Building in which aircraft maintenance is performed and
administrative offices and training are housed
Unaccompanied Minor (UMNR) - answer A child traveling alone
Auto Pilot - answer The electronic device used to maintain control of the aircraft
when desired by the flight deck crew
Altitude - answer The height of an aircraft above sea level usually expressed in feet
Air Traffic Control (ATC) - answer A service operated by the appropriate authority to
promote a safe, orderly, and expeditious flow of the aircraft
Airspeed - answer Speed at which the aircraft is traveling through the air; it may be
less or more than the relation to the ground
Aircraft - answer A device that is used or intended to be used for flight in the air