WGU C846 Prerequisite pretest Exam training Questions with Rated A + Marking Scheme Latest 2024/2025
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Course
WGU C846 ITIL
Institution
WGU C846 ITIL
WGU C846 Prerequisite pretest Exam training Questions with Rated A + Marking Scheme Latest 2024/2025
Which of these are a key focus of the 'organization and people' dimension? - correct answer Roles and responsibilities.
Explanation
The 'organization and people' dimension of a service covers...
WGU C846 Prerequisite pretest Exam
training Questions with Rated A +
Marking Scheme Latest 2024/2025
Which of these are a key focus of the 'organization and people'
dimension? - correct answer Roles and responsibilities.
Explanation
The 'organization and people' dimension of a service covers roles
and responsibilities, formal organizational structures, culture,
and required staffing and competencies, all of which are related
to the creation, delivery, and improvement of a service.
Which of these are NOT a key focus of the 'partners and
suppliers' dimension? - correct answer 1. Workflow
management and inventory systems.
Explanation
The 'partners and suppliers' dimension focuses on the
organization's relationships with other organizations that are
involved in the design, development, deployment, delivery,
support, and/or continual improvement of services. This also
incorporates contracts and other agreements between the
organization and its partners or suppliers
Which ITIL concept describes the service value chain? - correct
answer 1. Service Value system.
Explanation:
The components of the service value system are guiding
principles, governance, service value chain, practices, and
continual improvement.
, What operating model outlines the key activities required to
respond to demand and facilitate value realization through the
creation and management of products and services? - correct
answer Service Value Chain.
Explanation
The service value chain is the central element of the service
value system and is an operating model outlining the key
activities required to respond to demand and facilitate value
realization through the creation and management of products
and services.
Which value chain activity includes portfolio decisions for design
and transition? - correct answer 1. Plan.
Explanation: The outputs of the 'plan' value chain activity include
portfolio decisions for design and transition. The 'plan' value
chain activity is used to create a shared understanding of the
vision, current status, and improvement direction for all four
dimensions and all products and services across the organization
Which step of the continual improvement model states that "each
improvement initiative should support the organization's goals
and objectives"? - correct answer What is the vision
Explanation
According to the step called 'what is the vision', each
improvement initiative should support the organization's goals
and objectives.
When working within the 'what is the vision' step of the continual
improvement model, what must you ensure to occur? - correct
answer The high-level direction of the initiative has been
understood.
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