Agenda policy and routine should be... - ANSWER-Clearly written
Communicated
Understood
Applied
Active listening- NONVERBAL techniques (4) include: -
ANSWER-Silence
Nods
Facial expression
Eye contact
,2|Page
Breakdown of meaning between facial expression, tone of voice,
words: - ANSWER-55% facial exp
38% tone of voice
7% words
What is a reflective response? - ANSWER-Reflects feeling back
to student - builds awareness and clarifies feeling
Examples of encouraging and elicits techniques: - ANSWER--
tone of voice
- minimal encouragement a ("uh huh," "go on," "I see")
- door openers ("tell me about that")
- closed questions ( verify facts)
- open questions ("How did you respond?" "What happened
next?")
, 3|Page
Examples of understanding responses: - ANSWER-- Reflective
responses (reflective feeling)
"You feel uncomfortable when your friends talk about school"
"You're angry about what she said - I'd be upset too"
Summarization:
"Here is what I hear you saying..."
Co-regulation - ANSWER-Regulating emotions through
interactions with caring staff
4 goals of emotional first aid - ANSWER-Reduce emotional
intensity
Resolve immediate crisis
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