CVA Exam STUDY QUESTIONS AND ANSWERS WITH COMPLETE SOLUTIONS 2024
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Course
CVA .
Institution
CVA .
When dealing with clients,which should NOT be done? - Treating every client the same
A good way to determine the best service for your clients is by: - Get a better understanding of them by asking questions and effectively listening to their responses
Clients that rely entirely on your recomm...
CVA Exam STUDY QUESTIONS AND
ANSWERS WITH COMPLETE
SOLUTIONS 2024
CVA
POSSIBLEA 8/20/24 .
, CVA Exam STUDY QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS 2024
When dealing with clients,which should NOT be done? - Treating every client the same
A good way to determine the best service for your clients is by: - Get a better
understanding of them by asking questions and effectively listening to their responses
Clients that rely entirely on your recommendations behave in such a manner because
____. - They are unable to make the decision on their own
"They don't care how much you ____, until they know how much you care." - Know
What is the clients single greatest expectation for staff? - That they keep their word
True or False.
Because the doctor actually examines their pet, clients feel that that interaction
influences them more than interaction with any other staff members. - False
Why is the location of the vet hospital important?(2) - It saves time and provides
convience to the customer.
True or False. Most clients say the Yellow Pages were the main source of referral. -
False
A ______ reputation spreads quicker than a ______ reputation. (2) - Bad, Good
True or False. Employees in the vet field see the same situation every day. - False
What are some ways you can grow your personal knowledge? (3) - Seminars, Reading,
and One-On-One training
When working in a vet hospital "adjusting to change" is important; what is an example of
that? (2) - Working with Different Vets, New Drugs/Medicine
The number one cause of a person's failure to perform is the inability to ______. -
Follow Directions
True or False. Mistakes are easier to tolerate if they are volunteered rather than
discovered by management. - True
Professionalalism is largely based on ______. (2) - Appearance , Behavior
CVA Exam STUDY QUESTIONS AND ANSWERS WITH COMPLETE
SOLUTIONS 2024
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